Giva IT Service Management (ITSM) Software Pricing Plans

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Choose a Giva ITSM pricing plan that best suits your organization and start delivering an exceptional customer experience

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Professional Suite Pricing Plan
$59/Per Agent/Month License Cost
(USD, billed annually)
  • Up to 18 agents
  • Up to 1500 end users or customers
  • Unlimited storage
  • 3 service desks*
  • 3 email inboxes for converting emails into service requests
  • Minimum of 5 licenses required
Enterprise Suite Pricing Plan
$79/Per Agent/Month License Cost
(USD, billed annually)
  • No maximum number of agents
  • Unlimited end users or customers
  • Unlimited storage
  • Unlimited service desks*
  • Unlimited email inboxes for converting emails into service requests
  • Minimum of 5 licenses required
* What is a Service Desk?
Service Desks are unique and independent instances of Giva which can be configured for any department such as Information Technology, Customer Service, Facilities, Marketing, Research, etc. Use multiple Service Desks for privacy, security or when you want to isolate information from different departments or organizations that perform very different functions.

Same Exceptional Features with both Giva Price Plans

Request pricing that's right for your organization.

Both Giva IT Service Management Pricing Plans Include:

  • Service Desk Management: Get started in just hours with out-of-the-box industry "best practices" and ITIL default options
  • Service Level Management: Target respond/resolve times to measure goals & deliver consistent service
  • Incident Management: Macros, Quick Incidents, copy/duplicate & keyboard shortcuts to rapidly create, update & close incidents
  • Problem Management: Tools to assist in determining root causes & prevent recurrence
  • Knowledge Management: Leverage solutions & provide employee self-service
  • Change Enablement/Management: Decrease change related failures & increase productivity
  • Configuration Management (CMDB):
    • Hardware Asset Management: Standard/custom assets & templates
    • Software License Management: Manage license costs, utilization & prevent audits
  • Continual Improvement: Tools to achieve incremental and breakthrough improvements
  • Service Catalog: Empower employees with self-service, knowledge & FAQs
  • Information Technology Infrastructure Library (ITIL) compliant out-of-the box
  • All suite modules are highly integrated: Start with one & then scale up
  • iOS & Android mobile HTML 5 applications
  • HIPAA compliance to prevent cyberattacks, data breaches, malware, etc.
  • SSAE 18 SCO II Type 2 certification & other security audits
  • Business Associates Agreement (BAA) for full HIPAA compliance
  • Customizable dashboard for each agent
  • Multiple Service Desks* to use Giva across your organization
  • Integrations & advanced workflow rules
  • Severity Levels: Urgency ratings keep focus on the top priorities
  • Scheduled Tasks create recurring service requests in the future
  • Quick Resolutions leverage key solutions already created
  • Tsunami Incidents group major events for easy concurrent updating
  • Broadcast and marquee messages rapidly communicate warnings & critical information
  • Temporary notes store sensitive information: Automatically or manually deleted and never tracked
  • CC Customers & Assignees: Send notifications to multiple people
  • Track time worked for teams, departments, service groups and individuals
  • Custom branding with your organization's logo
  • Real-time custom reporting & KPIs: Full color charts & graphs
  • Create, save, share and schedule delivery of standard & custom reports
  • Easy Three Click Reporting Analytics™ right out-of-the-box
  • Real-time dashboards with large widget library
  • High performance search engine increases productivity
  • Parent/Child function for project management
  • Auto close rules & workflow saves agent's time
  • Custom forms capture additional fields
  • 32-fields default profile or create a custom profile
  • Access Giva Anywhere — Mobile, Tablet, & Desktop
  • 100% cloud based: Only a standard web browser required
  • Download your daily data backup anytime
  • Award winning 24/7 USA-based technical support
  • New Giva product releases every 3 weeks using Agile software development
  • Video tutorials, self-paced tours, quick start guides, & FAQs
  • Routing and action rules to convert emails into service requests including attachments & embedded images
  • Multiple email inboxes
  • Intuitive design: Low training costs & start-up
  • No coding, programming or consultants required
  • REST API for integration with any external database
  • Single Sign-on using SAML: Microsoft Azure, Microsoft ADFS, Google Apps & Okta
  • Multi-factor Authentication (MFA) & Two Factor Authentication (2FA)
  • LDAP Sync Tool for easy Active Directory integration: No coding required
  • Batch import with excel for quick start
  • API to create a web form or post directly to Giva from any application to trigger a new service request (additional cost)
  • Redirect Service Endpoint API for building integrations with 3rd-party applications such as telephony to trigger a new service request (additional cost)
  • Self-Service Knowledgebase Form with no login required: Embed a form on a website to search the knowledgebase

Talk to Giva: Request IT Service Management Pricing Plan Information

Our IT Service Management software pricing is transparent and easy to understand, but we know you still might have questions or need a written price quote. There's nothing we enjoy more than listening to you speak about your problems and challenges so you can learn about how Giva's IT Service Management solution can save your organization time and money.
Schedule a call to request a price quote today.