Why Giva is the Best HIPAA-Compliant ServiceNow® Alternative for Healthcare and Regulated Teams
Discover from Customers Why They Prefer Giva Over ServiceNow for Healthcare, Banking, Legal, and Other Regulated Industries
Why Giva Excels Beyond ServiceNow
ServiceNow is a comprehensive, enterprise-grade ITSM platform, but its high total cost of ownership and months-to-years implementations put it out of reach for many small and mid-sized teams. Giva delivers most of that day-to-day service-management value at a fraction of the cost and complexity — live in days, no specialist admins, transparent all-in-one pricing, HIPAA and SOC 2 included, and high-touch US-based support.
Top Reasons Customers Choose Giva Over ServiceNow
- Dramatically lower total cost of ownership: ServiceNow's high total cost of ownership across licensing, implementation, and maintenance — an investment smaller and mid-sized organizations may find prohibitive.
- Transparent, all-in-one pricing: Giva is a flat rate with every module plus unlimited AI Copilot included.
- Live in days, not months or years: Where ServiceNow deployments can stretch from months to years, Giva is cloud-native and gets customers up and running in 6 days to 1 week.
- Simple, no-code administration: Giva rates 4.9/5 for ease of use (versus ServiceNow's 4.2), with intuitive, no-code administration, and GRSM LLP described its interface as ""uncomplicated, uncluttered, clean and extremely easy to use."
- Compliance included at no extra cost: HIPAA/HITECH, SSAE 18 SOC 2, and GDPR come built in, along with a signed BAA and cyber-liability insurance — no add-on modules or upgrade tiers required.
- Zero security events on Giva's record: Zero security events for Giva against many security events for ServiceNow.
- High-touch US-based support: Giva rates 4.9/5 for customer support (versus ServiceNow's 4.3), with US-based, high-touch onboarding and expert help.
- Proven by teams that evaluated ServiceNow: Named healthcare and legal organizations — MetroHealth, Piedmont Athens Regional, GRSM LLP, and Lewis Roca — evaluated or had prior experience with ServiceNow and chose Giva.
Giva vs. ServiceNow Comparison
Most of ServiceNow's day-to-day service-management power — at a fraction of the cost and complexity, with compliance built in and US-based support.
| GivaRECOMMENDED | ServiceNow | |
|---|---|---|
| Pricing & packaging | ✓All-in-one flat rate — every module plus unlimited AI Copilot included. Transparent public pricing. | •High total cost of ownership across licensing, implementation and maintenance that smaller and mid-sized organizations may find prohibitive; Value for Money 4.1/5. MetroHealth chose Giva at ~$1M less. |
| Security & compliance | ✓HIPAA/HITECH, SSAE 18 SOC 2 & GDPR included at no extra cost, with a signed BAA and cyber-liability insurance. Zero security vulnerabilities/events on record. | •Enterprise-grade platform; many security vulnerabilities/events on record. |
| Ease of use & administration | ✓4.9 / 5 ease of use. Intuitive, no-code administration; drag-and-drop dashboards and personal home pages. | •4.2 / 5 ease of use; deep and highly configurable, but its complexity relies on skilled ServiceNow administrators. |
| Customer support | ✓4.9 / 5 customer support. US-based, high-touch onboarding and expert help. | •4.3 / 5 customer support. |
| Deployment & onboarding | ✓Cloud-native — live in days, no servers (customers deployed in 6 days to 1 week), with 100% uptime and free setup help. | •Complex implementation — deployments can take months or even years and require skilled ServiceNow administrators. |
| Reporting & dashboards | ✓4.5 / 5 functionality. Real-time dashboards and Easy Three Click Reporting™ — insights in minutes. | •4.5 / 5 functionality — equal to Giva; a comprehensive, enterprise-grade platform. |
Customer-reported results after switching to Giva from ServiceNow
MetroHealth: “$1M cheaper… ~80% of ServiceNow’s functionality”MetroHealth: live in far less time; saved ~1 FTEAthens Regional: 90% SLA compliance; 35 hrs/month of reporting cutGRSM: 70% higher support-management productivityLewis Roca: ~30% lower first-year TCO; 75% faster deploymentChose Giva over ServiceNow: MetroHealth · Athens Regional · GRSM · Lewis Roca
Here's How Our Customers Say Giva is Better Than ServiceNow
"We selected Giva in 2014 because you were $1 million cheaper and had about 80% of the functionality of ServiceNow®, and we could get up and running in many orders of magnitude less time with Giva than ServiceNow."
- Mike Norman, Director, MetroHealth System
When compared with Ivanti® ITSM Help Desk (formerly HEAT Software), the Giva HIPAA-compliant Cloud Service Management Suite resulted in a:
- Safety Net hospital saved $1 million with 80% of ServiceNow® functionality
- 90% reduction in time to deploy Giva's ITSM vs other enterprise ITSM products
- Saved at 1 FTE due to lower ongoing administration
- Saved 8 workdays per month by automating 84 monthly management reports
- 56% increase in productivity using AI agents & workflows across a 50 location, 500 bed Safety Net healthcare system
- Reduced Average Call Handle Time by 50 seconds on 135,000 annual call volume
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