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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

6 Key Components of a Service Level Agreement (SLA)

Service Level Agreements (SLA) Terms of Service

For businesses and consumers alike, ensuring that concise service level agreements (SLA) are obtained for certain products is crucial to seamless operation and support. As Naomi Karten explains in her work on establishing service level agreements, "A service level agreement is a formal negotiated agreement which helps to identify expectations, clarify responsibilities, and facilitate communication between two parties, typically a service provider and its customers." Therefore, the SLA serves an important purpose as a communication and conflict-reduction tool, as well as an overall expectation management document.

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2 Important Recommendations That Can Help Ensure HIPAA Compliance

HIPAA Compliance Tips

For healthcare organizations, remaining HIPAA compliant can be both necessary and challenging. In the United States, healthcare organizations are required to abide by the Health Insurance Portability and Accountability Act (HIPAA) of 1996. This act provides guidelines pertaining to the handling of patient information across a number of platforms.

In an article by Kristen Lee, titled Q&A: The main reason healthcare organizations violate HIPAA, an interview is conducted with Michael Archuleta, director of IT and HIPAA security officer at Mt. San Rafael Hospital in Trinidad, Colorado. It is within this interview that Archuleta recommends two important items that can ensure HIPAA compliance:

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4 Simple Tips to Improve Cyber Security Hygiene

Cyber Security Tips

Each year, Verizon compiles a Data Breach Investigations Report (DBIR). It is a comprehensive summary of data security threats and breaches that helps to better understand the landscape of cyber security.

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Understanding the Basics of Service Level Agreements

Customer Service & Help Desk Service Level Agreements

A service level agreement (SLA) usually refers to the contract between an end-user and a service provider. A completed SLA provides information on specifics, maintenance and other features pertaining to what the customer will receive as a part of the commitment with a provider.

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The Risks and Benefits of Shadow IT

Shadow IT Technology

Shadow IT is a term used to describe solutions and systems created and applied inside organizations without their authorization. While they may not be authorized and can pose security risks, these solutions can aid in the development of new IT solutions.

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Why HIPAA Violations are Becoming Common Among Healthcare Organizations

HIPAA Compliance Healthcare Organizations

In the United States, healthcare organizations are required to abide by the Health Insurance Portability and Accountability Act (HIPAA) of 1996. This act provides guidelines pertaining to the handling of patient information across a number of platforms. When healthcare organizations are looking for cloud solutions to manage their data, ensuring that it is HIPAA compliant is a necessity.

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New Cybersecurity Laws for Canadian Businesses Coming Soon

Canadian Digital Privacy Act Cyber Security

It is no secret that Canadian businesses have struggled to bridge the gap between protecting both personal and financial data within their organizations. As a component of the Digital Privacy Act that was passed in 2015, the Canadian government is now in the final stages of enforcing legislation that will require all businesses in Canada to report any cyber security breach immediately.

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Infrastructure & Cloud Services Becoming Important Necessities for Healthcare Organizations

Cloud Security Healthcare & HIPAA

Long gone are the days when healthcare organizations could not trust cloud security to manage their protected health information. In fact, healthcare organizations are increasing their dependence on cloud technology. What had begun as cloud deployment on back office applications has now expanded into an end-to-end solution that includes analytics and patient facing tools, among many others.

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CISO Conferences and Summits in Canada for 2017

Customer Service Conferences & Summits in Canada

In an effort to assist our Canadian CISO clients, Giva has compiled a listing of upcoming 2017 conferences and summits. We hope this will be helpful to you!

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How CareLoop is Improving Healthcare Communication

Careloop Social Media for Doctors & Patients

UCHealth Denver tested the real-time social feed, CareLoop, and its effectiveness with regard to its spread of messages and information. CareLoop is essentially Facebook for patients; it is a medium that facilitates messages from medical professionals, questions from patients, test results, explanations, even providing users with information on possible symptoms and what they should be expecting in terms of certain procedures and medicines. Like most social media sites, CareLoop is a live feed, allowing patients to acquire their information and stay current up to the minute. Physicians and nurses have more opportunities to communicate with their patients without the necessity of a face-to-face visit.

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