Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Understanding the Basics of Service Level Agreements

Customer Service & Help Desk Service Level Agreements

A service level agreement (SLA) usually refers to the contract between an end-user and a service provider. A completed SLA provides information on specifics, maintenance and other features pertaining to what the customer will receive as a part of the commitment with a provider.

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The Risks and Benefits of Shadow IT

Shadow IT Technology

Shadow IT is a term used to describe solutions and systems created and applied inside organizations without their authorization. While they may not be authorized and can pose security risks, these solutions can aid in the development of new IT solutions.

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Why HIPAA Violations are Becoming Common Among Healthcare Organizations

HIPAA Compliance Healthcare Organizations

In the United States, healthcare organizations are required to abide by the Health Insurance Portability and Accountability Act (HIPAA) of 1996. This act provides guidelines pertaining to the handling of patient information across a number of platforms. When healthcare organizations are looking for cloud solutions to manage their data, ensuring that it is HIPAA compliant is a necessity.

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New Cybersecurity Laws for Canadian Businesses Coming Soon

Canadian Digital Privacy Act Cyber Security

It is no secret that Canadian businesses have struggled to bridge the gap between protecting both personal and financial data within their organizations. As a component of the Digital Privacy Act that was passed in 2015, the Canadian government is now in the final stages of enforcing legislation that will require all businesses in Canada to report any cyber security breach immediately.

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Infrastructure & Cloud Services Becoming Important Necessities for Healthcare Organizations

Cloud Security Healthcare & HIPAA

Long gone are the days when healthcare organizations could not trust cloud security to manage their protected health information. In fact, healthcare organizations are increasing their dependence on cloud technology. What had begun as cloud deployment on back office applications has now expanded into an end-to-end solution that includes analytics and patient facing tools, among many others.

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CISO Conferences and Summits in Canada for 2017

Customer Service Conferences & Summits in Canada

In an effort to assist our Canadian CISO clients, Giva has compiled a listing of upcoming 2017 conferences and summits. We hope this will be helpful to you!

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How CareLoop is Improving Healthcare Communication

Careloop Social Media for Doctors & Patients

UCHealth Denver tested the real-time social feed, CareLoop, and its effectiveness with regard to its spread of messages and information. CareLoop is essentially Facebook for patients; it is a medium that facilitates messages from medical professionals, questions from patients, test results, explanations, even providing users with information on possible symptoms and what they should be expecting in terms of certain procedures and medicines. Like most social media sites, CareLoop is a live feed, allowing patients to acquire their information and stay current up to the minute. Physicians and nurses have more opportunities to communicate with their patients without the necessity of a face-to-face visit.

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Customer Service/CX Events in Canada for 2017

Customer Service Conferences & Summits in Canada

In an effort to assist our Canadian business, Giva has compiled a listing of upcoming 2017 customer service conferences and summits. We hope this will be helpful to you!

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Cyber Security Events in Canada for 2017

Cyber Security Conferences & Summits in Canada

In an effort to assist our Canadian business, Giva has compiled a listing of upcoming cyber security conferences and summits in Canada for 2017. We hope this will be helpful to you!

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How A White Hat Hacker Helped to Avoid a Healthcare Security Disaster

White Hat Hacker Helping Healthcare Data Security

On December 29, 2016, Department of Defense subcontractor Potomac Healthcare was notified about the jeopardizing of more than 11 gigabytes of private data for healthcare workers employed by the U.S. military's Special Operations Command. The compromised files were discovered by white hat hacker, Chris Vickery, who uncovered a flaw in an unprotected remote synchronization service. Upon his discovery, Vickery notified Potomac Healthcare about the insecurity of its data, which contained information dating back to 1988, and included names, locations, Social Security numbers, salaries and assignment units for psychologists, nurses and other Special Operations Command workers, some of which had top secret clearances.

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