Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Center applications architected for the cloud
The Giva Difference
- Deploy in days, train in 1 hour
- Robust, fast & painless reporting for higher quality decision-making
- Highly customizable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Center applications architected for the cloud
Client Success
- 90% reduction in the time required to configure/customize Giva
- 50% lower TCO over a three year period
- 40% increase in productivity of the IT service desk team by using Giva reports and dashboards
- 80% increase in productivity by using Giva's dashboards and reports
- 60% increase in meeting service level agreements
- 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
- 30% increase in productivity by using Giva dashboards and reports
- Eliminated 24 hours/month of work to prepare reports
- 50% decrease in time required to open cases
- 70% cost savings when considering the total cost of ownership (TCO) over a 3 year period
- 70% increase in IT productivity in using the dashboards and real-time reports
- 65% increase in first call resolution metrics
- 80% increase in capturing off-hour calls due to anytime/anywhere access & Giva's intuitive design
- 70% increase in support management productivity using the Giva dashboard & real-time reports
- 60% increase in meeting Service Level Agreements
- 70% increase in attorney and staff customer satisfaction with IT
- 70% increase in overall IT productivity
- Eliminated 8 hours per week generating reports
- 70% decrease in call time due to intuitive design
- 70% increase in effectiveness in working with the development department
- 70% increase in number of calls captured due to intuitive design
- 70% increase in productivity by using Giva dashboards and reports
- 60% increase in productivity in managing customer service level agreements (SLAs)
- 70% easier to get up and running on Giva
Our Service Management Suite
IT Help Desk
Customer Service
Service Desk
IT Change Management
Knowledge Management
Asset Management
The Giva Difference
Fast Deployment
Deploy in days, train in 1 hour
Powerful Reporting
Robust, fast & painless reporting for higher quality decision-making
Highly Customizable
Highly customizable without programming or consultants
Featured Whitepapers
Blog
Apr 16, 2021 - 3 Steps to Reduce Technology Complexity for the Healthcare Caregiver
Is your healthcare model using multiple devices or complex applications to manage patient information? This can cause many complications and consume much precious time that could otherwise go towards providing the best possible care for people in need. Read more
Apr 14, 2021 - 3 Reasons to Use SaaS in Your Business-to-Customer (B2C) Call Center
Companies are increasingly embracing Software as a Service (SaaS), which, although originally designed for internal use by companies and departments, has quickly become an attractive option for B2C companies looking to provide their customer access to software from the cloud. Read more
Apr 7, 2021 - 3 Critical Times You Should Start IT Change Management Processes for Cost-Effective ITSM
It is great to have IT change management systems and standards in place to support any changes your organization needs to implement. Read more