Perform Customer Satisfaction Surveys On a Daily Basis

Customers will always let you know when they are completely dissatisfied with your service. However, daily customer satisfaction surveys performed by your call tracking software provides valuable information from a broad sampling of employees. A continuous customer satisfaction survey process improvement philosophy will drive customer satisfaction and loyalty to even higher levels. According to a 2007 Help Desk Institute Survey, 21% of their members send customer satisfaction surveys with every service request. This is an increase of 40% from the 2005 survey.

 

Frequency Response
Continuous Customer Survey Sampling 21%
As Needed Customer Survey 17%
Annual Customer Satisfaction Survey 14%
Do Not Conduct Customer Satisfaction Surveys 13%
Quarterly Customer Satisfaction Survey 8.5%
Daily Customer Satisfaction Survey 8%
Weekly Customer Satisfaction Survey 8%
Semi-Annual Customer Satisfaction Survey 8%
Monthly Customer Satisfaction Survey 6.5%

Source: HDI Practices Customer Satisfaction Survey 2007

If you would like a white paper on this topic please download it at:

https://www.givainc.com/white-papers/help-desk-best-practices.htm

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