Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

If You Can't Measure Customer Satisfaction, You Can't Lead

Any good help desk and customer service software should allow you to, in ten seconds or less, measure overall customer satisfaction as follows:

By Service Group

By Analyst

By Call Category

By Root Cause

 

           Further by time:   This morning, Yesterday,  Last Week, Last month

           Further by:  Region, Country, Office,  Department, Customer

 

Also, in ten seconds or less, can you also review survey comments made by customers?

If you have to spend hours preparing reports, that will not allow you to react in Real-time to important customer situations. Reports are everything!

Thanks for reading.

You may find this White Paper interesting. https://www.givainc.com/white-papers/customer-service-best-practices.htm