If You Can't Measure Customer Satisfaction, You Can't Lead

Any good help desk and customer service software should allow you to, in ten seconds or less, measure overall customer satisfaction as follows:

By Service Group

By Analyst

By Call Category

By Root Cause

 

           Further by time:   This morning, Yesterday,  Last Week, Last month

           Further by:  Region, Country, Office,  Department, Customer

 

Also, in ten seconds or less, can you also review survey comments made by customers?

If you have to spend hours preparing reports, that will not allow you to react in Real-time to important customer situations. Reports are everything!

Thanks for reading.

You may find this White Paper interesting. https://www.givainc.com/white-papers/customer-service-best-practices.htm

Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms