How can you more quickly qualify and evaluate customer service and IT help desk software vendors?
This white paper discusses ten groups of penetrating questions to ask Customer Service and IT Help Desk software vendors to determine their true character. A software vendor is like a spouse. Understand while you are "Dating" what life may be like after the "Honeymoon" is over. Ask these questions early in your qualification process to focus on the vendors that will be there for you long after they have your company's money. Use these questions to poke and prod at your list of vendors and then listen very carefully when they speak. What you learn will save you a great deal of time and money. Make sure to get their responses in writing!
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Click Download White Paper to read more about the ten tough questions to better qualify customer service and IT help desk vendors.