Do IT Help Desk Check Signers Have Significant Pain?

Cloud Computing for IT Help Desk & Customer Service/Support

Webinar Key Point #1

The #1 Key Point we discuss in the "Winning Strategies for Purchasing IT Help Desk and Customer Service Software or Cloud Computing" webinar is to determine if check signers have significant pain.

Initially, your most important responsibility is to determine the pain level throughout your organization that is caused by not having an appropriate IT help desk or customer service call tracking application. Perhaps your company does not have an application, or the application you are using is not providing all the benefits that you desire.

It is critical to understand the pain points from the perspective of senior leaders such the CIO/ IT Director or VP/Director of Customer Service.

There are generally the four main sources of pain points for check signers:

  • Lack of granular KPIs/metrics/reporting
  • Check signers need to know, "Who Should I Reward, Warn or Terminate?"
  • Labor intensiveness is painful
  • Large annual support and maintenance fees are painful

Click "Download White Paper" to read more about how to determine if Check Signers have significant pain.

Download White Paper

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms