Webinar-Avoid Mistakes When Purchasing an IT Help Desk

CIOs & IT Directors - Senior IT Leaders Webinar Series


As a CIO/IT Director, are you and your team prepared to engage with IT help desk software or cloud computing vendors to make a new purchase or upgrade?

Do you know the right questions to ask to quickly draw distinctions between vendors and identify strengths/weaknesses?

Would you like a head start on documenting your feature requirements?

At this Webinar, you will learn to:

  • Avoid mistakes that even the most experienced CIOs/IT Directors make that cost a lot of time and money
  • Negotiate a better license agreement for your company
  • Lead the vendor qualification process with expertise and confidence
  • Effectively coach your team on how to shortlist the right group of IT help desk vendors for a rigorous vetting process

Attend this Webinar and receive a complimentary series of White Papers with 40 tough questions to ask vendors and a Needs Assessment Excel tool to help document your requirements.

This complimentary and informative Webinar is hosted by Giva, Inc. and CDC Global Services (NASDAQ: CDCS).

Register now by clicking on a session time:

Wed, Mar 30, 2011 11:00 AM - 11:45 AM EDT

Wed, Apr 6, 2011 11:00 AM - 11:45 AM EDT

Wed, Apr 13, 2011 11:00 AM - 11:45 AM EDT

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms