Important License Terms in Cloud IT Help Desk Software

Cloud Computing for IT Help Desk & Customer Service/Support

Important License Agreement Terms


Webinar Key Point #8

The #8 Key Point we discuss in the "Winning Strategies for Purchasing IT Help Desk and Customer Service Software or Cloud Computing" webinar is important license agreement terms.

The following are important questions to ask and some key contract terms to negotiate into your software license agreement:

  • What happens if we have a disagreement? Will we have to litigate?
  • Uptime service level agreements
  • Support service level agreements to manage the relationship
  • Post implementation customization/configuration
  • Routine support vs. professional service fees
  • Most overlooked critical details about software maintenance
  • Termination clauses, contract lengths, discounts, hidden fees

Click "Download White Paper" to read more about important license agreement terms.

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Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms