White Papers To Avoid Buying Mistakes IT Help Desk

Whitepaper Series on Software/Cloud Buying Process

These white papers help avoid mistakes that even the most experienced professionals make that cost a lot of time and money. Now, learn to approach the buying process in a much more rigorous and analytical manner.

Featured Whitepapers

Do Check Signers Have Significant Pain? Are Funds Approved and Set Aside? Document Feature Needs & Requirements


Avoid 8 Major Mistakes When Buying Any Software or Cloud Service

These whitepapers are part of a series.


Do Check Signers Have Significant Pain?

Are Funds Approved and Set Aside?

Learn Latest Help Desk and Customer Service Best Practices

Determine Problems with the Current Call Tracking System

Document Feature Needs & Requirements

Ask Vendors Tough Questions Early and Often

Compare the Total Cost of Ownership (TCO) of All Vendors

Important License Agreement Terms


Click to Download Whitepapers

Customer Support Software's Gravatar You have covered some excellent topics in helping to evaluate a company's current situation and where there could be/should be room for improvement. It is important to get the software that is the right fit for the company and the application. The features of the software differ as much as the companies looking to implement them. It is important that the software address your current needs, yet has the ability to grow as your company grows. By implementing the software that best fits your needs, it helps to give the Customer Support team members the tool they need to push customer care to the next level.
# Posted By Customer Support Software at 5/4/13 12:03 PM

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms