Cloud Software Features-IT Help Desk
Giva eHelpDeskT is a 100 percent cloud based, ITIL-compliant IT help desk solution that features:
- Service level agreements
- Automatic escalation rules engine
- Customizable fields, screen, and options
- Rich text formatting of requests, with the ability to attach screen shots and files to service requests
- Automatic reminder of questions to ask, scripts, and standard operating procedures
- Natural language, keyword, and Boolean search engine
- Automated email-to-ticket creation
- Parent/child service requests for high volume incidents
- Reports can easily be configured, run, saved, shared, exported or emailed on-the-fly
- More than 70 pre-defined, customizable reports
- Customer satisfaction surveys
- Self-service Web portal
- Multiple independent service desks for use by other departments
- Seamless integration with Active Directory or an HR database with REST based API
- Seamless integration with Giva eKnowledgeManager™, Giva eChangeManager™, Giva eServiceDesk™, Giva eCustomerService™, Giva eAssetManager™, Giva eSoftwareManager™, and Giva eAutoDiscovery™
- ITIL-compliant
Click to VIEW IT HELP DESK VIDEOS
Here are some screen shots of opening a service request in Giva eHelpDesk:
Select a Root Cause:
Root Cause selected:
Select a Status of Closed:
Select an Assignee:
Click to VIEW IT HELP DESK VIDEOS