Customer Service Resource Center
Helpful resources with insights from our industry experts
Learn How To Improve Your Customer's Experience with Expert Insights
Discover practical advice and proven strategies to help you deliver better service and build stronger customer relationships. These expert insights are designed to help you understand what your customers really want and how to meet those expectations.
Top 12 Mission-Critical Call Center Metrics: A Comprehensive Guide for CX Leaders
Customer Service Goals: 11 Ways to Inspire Improvement Plus How-To's
Top 8 Interactive Voice Response (IVR) Benefits for Call Centers
7 Examples of Excellent Customer Service in Healthcare and How to Implement Them
Call Center KPI Benchmarks By Industry Plus Best Practices
7 Strategies for Providing Excellent Customer Service at a Hospital
Exploring the Future: Customer Service Industry Trends for 2025
Customer Service Training Activities: 12 Top Games and Exercises to Build Stellar Support Teams
The 10 Most Important Customer Experience Statistics for 2025 with How To’s and Examples
20 Top Strategies for Proactive Customer Service Plus Examples
Contact Center Productivity: What It Is and 7 Ways to Improve It
How to Streamline the Customer Service Workflow Process: 10 Practical Examples
Top 15 Customer Service Examples for B2B Specifically: Best Practices and Technologies
Returning vs. Repeat vs. Recurring Customers: Definitions, Benefits and 15 Growth Strategies
Identifying and Closing Customer Service Gaps: Tools and Techniques for Enhanced Business Success
Learn Best Practices to Create Top Notch Customer Support Oranizations
Explore easy-to-follow tips and methods that leading companies use to build great support teams. For beginners and advanced professionals alike, these best practices can help you improve teamwork, speed up response times, and make customers happier.
Customer Service Best Practices - What Features and Functions You Should Look For in Customer Service Software
How to Leverage Metrics & KPIs to Reduce Call Volume
Example Service Level Agreement (SLA) Template
The Value of Customer Surveys
Customer Escalations - Why You Should Reward Customers Who Complain
Attend Top Customer Service/CX Conferences
Stay up to date by finding top conferences where customer service and CX professionals gather to share ideas, tools, and trends. Attending these events can help you learn from others, discover new tools, and bring fresh thinking back to your teams.
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