Mobile Help Desk & Customer Service in the Cloud

Giva eMobile

Before it was called the "cloud," Giva was at the forefront of providing software-as-a-service (SaaS) applications for help desks, call/contact centers, and customer service support groups. As web technology has improved, Giva has made it a priority to provide elegant and easy-to-use systems for today's user.

With the growth of mobile use, Giva has continued to provide our customers with an elegant and easy-to-use system for technicians and customer support personnel to provide superb customer service to their users.

Giva's recently launched next generation mobile application is called eMobile and is a HIPAA-compliant, HTML 5 version of our help desk and customer service software. It is unique from all other mobile applications since it is completely browser-based, not requiring any application to download or install, and works with the most commonly-used mobile operating systems and devices, such as iOS and Android.

Giva eMobile integrates seamlessly with Giva's desktop versions, allowing users to be able to quickly and easily use the software from anywhere their device has Internet access. All major ticket support functionality is available to the mobile user, including:

  • Customer location and phone number
  • Red/yellow/green coded SLA due date to help prioritize issues
  • Ticket number
  • Customer name, with a link to more details, and VIP status designated with a star
  • Create date
  • Color-coded event notifications, such as major outage, on hold, etc.
  • Ticket workflow editable fields, such as Subject, Status, Assignee, etc.
  • The ability to log time worked
  • Adding public and private notes
  • Parent/child ticket management
  • Tsunami ticket management for related issues such as outages
  • Views to help quickly prioritize tickets and plan
  • Summary screens and drill down capability to get more information as needed
  • Quick and intuitive navigation

Supervisors, managers and executives can benefit from Giva eMobile by being able to view tickets from any one of several different ticket views allowing them to quickly monitor issues of concern or high importance.

Giva eMobile can help increase customer satisfaction by providing excellent service anytime and anywhere with the convenience of using any phone or tablet.

For more information, see Giva's eMobile page and request a free trial today!

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms