Giva Introduces New Pricing Options

Giva Cloud Help Desk & Customer Service Software Pricing

Giva is pleased to announce three new product Editions and related pricing. Giva now offers more options to custom fit your needs with the introduction of Team, Business and Professional Edition pricing.

All three Editions include all of Giva's modules with rich features and functionality:

  • eHelpdesk
  • eCustomerService
  • eChangeManager
  • eKnowledgeManager
  • eAssetManager
  • eServiceDesk

Also included in each Edition are mobile applications; HIPAA compliance & Giva will sign your BAA; custom reports, dashboards; 24/7 USA tech support; new product releases every three weeks, and much more.

Whether your company is growing or only requires a few licenses, Giva offers the Team Edition supporting up to 10 agents at $29/month/agent. For larger organizations, Giva's Business Edition supports up to 18 agents at $39/month/agent. The Professional Edition supports an unlimited number of agents at $69/agent/month and also concurrent and floating license tokens are available for less active agents and senior personnel. The Professional Edition also includes a Customer Success Manager and other value added tools for larger organizations.

Founded in 1999, Giva delivers an intuitive, easy-to-use cloud customer service and help desk applications that can be deployed in just days and requires only one hour of training. Customers say that Giva is easy to try, buy and use.

Please see our pricing guide for more information and read some independent reviews of Giva.

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms