"Giva is an outstanding IT service desk product and we recommend it to anybody that wants to increase customer satisfaction and IT productivity while lowering costs by saving man-hours."
Pronger Smith MedicalCare
Business Results Achieved
When compared with Remedyforce™ by BMC® and Salesforce.com®, the Giva Service Management Suite resulted in a:
60% increase in IT productivity by using the dashboards and real-time reports
- 70% easier ability to open service requests due to intuitiveness
- 70% increase in IT productivity due to the self-service portal
- 65% increase in customer satisfaction of physicians and staff
- 65% increase in first call resolution
- 100% application uptime and high application responsiveness
About Pronger Smith MedicalCare
Pronger Smith MedicalCare's 60 year tradition of trust and service offers families a unique approach to healthcare providing a lifetime of comprehensive and accessible care. The Giva Service Management Suite™ including Giva® eHelpDesk™, eKnowledgeManager™, eAssetManager™ and eChangeManger™ was deployed in the cloud as the IT Service Desk solution.