Why Giva is the Best Alternative to BMC® FootPrints™
Discover from Customers Why They Prefer Giva Over FootPrints
Why Giva Rises Above FootPrints
Giva delivers a modern, cloud-based ITSM suite that slashes costs, boosts productivity, and ensures 100% uptime — all backed by top-tier support and intuitive dashboards — while BMC FootPrints falls short in flexibility, cost transparency, and user experience.
Key Advantages of Choosing Giva Over FootPrints
- ~70% boost in IT productivity: Real‑time dashboards and reporting enable teams to identify and resolve issues faster.
- ~65% higher first-call resolution rates: Improved customer experience and reduced repeat tickets.
- ~70% drop in open ticket backlogs: Streamlined workflows and more organized tracking.
- ~60% growth in client satisfaction: Faster support and intuitive service workflows.
- 100% uptime and high performance: Giva's cloud-hosted platform ensures reliability compared to FootPrints.
- Modern, friendly interface: Praised by CIOs for its intuitive design and ease of use (“slick and simple way, similar to the Apple… interface design”).
- Outstanding U.S.-based support:: Case studies highlight responsive service and rapid implementation across industries.
Giva vs. BMC FootPrints Comparison
Giva is a modern, cloud-native ITSM suite that cuts cost and effort — where FootPrints falls short on flexibility, cost transparency and user experience.
| GivaRECOMMENDED | FootPrints | |
|---|---|---|
| Pricing & packaging | ✓All-in-one flat rate — every module plus unlimited AI Copilot included. Transparent public pricing: $69 Professional / $89 Enterprise per agent/month. | •Limited cost transparency (legacy licensing); customers report ~70% lower 3-year total cost of ownership with Giva. |
| Security & compliance | ✓HIPAA/HITECH, SSAE 18 SOC 2 & GDPR included at no extra cost, with a signed BAA and cyber-liability insurance. Zero security vulnerabilities/events on record. | — |
| Ease of use & administration | ✓4.9 / 5 ease of use. Intuitive, no-code administration; drag-and-drop dashboards and personal home pages. | •Giva cites FootPrints falling short on flexibility and user experience. |
| Customer support | ✓4.9 / 5 customer support. US-based, high-touch onboarding and expert help. | •A migrating firm reached a 4.7 / 5 satisfaction rating with Giva's US-based support (Stroock & Stroock & Lavan). |
| Deployment & onboarding | ✓Cloud-native — live in days, no servers (customers deployed in 6 days to 1 week), with 100% uptime and free setup help. | •Legacy / on-premises; one firm went live on Giva in a one-week implementation with 100% uptime (Stroock). |
| Reporting & dashboards | ✓4.5 / 5 functionality. Real-time dashboards and Easy Three Click Reporting™ — insights in minutes. | •Giva's real-time dashboards and reports drove ~70% higher IT productivity vs. FootPrints. |
Customer-reported results after switching to Giva from BMC FootPrints
70% lower 3-year total cost of ownership~70% higher IT productivity~65% higher first-call resolution~70% fewer tickets left open day-to-day~60% higher customer satisfaction100% application uptime
Here's How Our Customers Say Giva is Better Than BMC FootPrints
"Giva has implemented their workflows, grids, charts and other monitoring tools in an intuitive, slick and simple way, similar to the Apple Computer iPhone and iPad user interface design."
- Ken Adams, Chief Information Officer, Miles & Stockbridge P.C.
When compared with FootPrints™ by BMC Software, the Giva Service Management Suite resulted in a:
- 70% cost savings when considering the total cost of ownership (TCO) over a 3 year period
- 70% increase in IT productivity in using the dashboards and real-time reports
- 65% increase in first call resolution metrics
- 70% decrease in number of tickets that remain open from day-to-day
- 60% increase in customer satisfaction of attorneys and staff
- 100% application uptime and high application responsiveness
"Giva help desk solutions have proven to be very fast, highly functional, reliable, and secure over the Internet."
- Dierk Eckart, Director of Information Technology, Thacher Proffitt & Wood LLP
When compared with BMC® FootPrints™ by BMC Software, the Giva Service Management Suite provided Thacher with:
- Higher ROI over a two-year period verses purchasing and internally hosting a help desk application
- Lower TCO by outsourcing non strategic applications
- Significantly increased employee satisfaction with the help desk
- 100% uptime using Giva 24x7
- An additional layer of disaster protection and IT business continuity with third-party hosting
"Giva listens to Stroock's requests for enhancements and continues to evolve the service offering on a very timely basis. Giva has provided Stroock with a 'cult-like' commitment to customer service to continue to earn its business – a refreshing approach for a technology vendor."
- Stroock & Stroock & Lavan
Stroock chose the Giva Service Management Suite™ as its IT help desk solution because Giva HelpDesk allows Stroock's geographically dispersed IT staff to easily open service requests and quickly search a knowledge base for answers to commonly asked questions.
When compared with BMC® FootPrints™ by BMC Software, the Giva Service Management Suite resulted in:
- Increased attorney satisfaction with IT support. Stroock maintains a 4.7 customer satisfaction rating by attorneys out of possible 5.0
- One week firm-wide deployment
- High ROI
- Significant financial and personnel resources savings
- Tools to solve problems at level 1
- Lower leased line WAN costs
- 100% uptime using the Giva help desk software 24 hours/day
- Exceptional customer support
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