Why Giva is the Best Alternative to BMC® Helix Remedyforce™
Discover from Customers Why They Prefer Giva Over Remedyforce
Why Giva Excels Beyond Remedyforce
Giva delivers a high-performance, cloud-native ITSM solution that is dramatically more intuitive, agile, and cost-effective — with lightning-fast case handling, deep reporting, and top-tier U.S.-based support — leaving Remedyforce’s complexity and sluggishness behind.
Top Reasons Customers Prefer Giva Over Remedyforce
- 30% productivity boost: Users gain efficiency with Giva's dashboards and reports, speeding up case logging, navigation, and knowledge article creation.
- Eliminates reporting overhead: Freed up to 24 hours per month previously spent generating reports.
- Faster case handling: Tickets are opened 50% faster, with Remedyforce being twice as slow in response time.
- Superior usability: Giva is rated 50% easier to navigate, setup, and maintain, with 100% faster app responsiveness.
- Quick deployment and low training time: One customer reported Giva “fluent in 1 hour” and fully implemented in just days—entirely cloud-based with no hardware hassle.
- 70% easier service request logging: Opening service requests is significantly simpler compared to Remedyforce's slower, multi-step process.
- Rich, real-time dashboards & analytics: Actionable reporting enables teams to uncover systemic issues and make data-driven decisions without heavy IT support.
- Robust knowledgebase and asset management: Enables higher first-call resolution, streamlined article publishing, and superior asset tracking versus Remedyforce limitations.
- Outstanding U.S.-based support & uptime: Users praise Giva's responsive North American support team and consistent 100% uptime, compared to Remedyforce's complex processes to get help.
Giva vs. BMC Helix Remedyforce Comparison
Giva is dramatically more intuitive, agile and cost-effective cloud ITSM — without Remedyforce's complexity and sluggishness.
| GivaRECOMMENDED | Remedyforce | |
|---|---|---|
| Pricing & packaging | ✓All-in-one flat rate — every module plus unlimited AI Copilot included. Transparent public pricing: $69 Professional / $89 Enterprise per agent/month. | •Built on the Salesforce platform. |
| Security & compliance | ✓HIPAA/HITECH, SSAE 18 SOC 2 & GDPR included at no extra cost, with a signed BAA and cyber-liability insurance. Zero security vulnerabilities/events on record. | — |
| Ease of use & administration | ✓4.9 / 5 ease of use. Intuitive, no-code administration; drag-and-drop dashboards and personal home pages. | •Complex and sluggish; ~2× slower response time and a multi-step process. |
| Customer support | ✓4.9 / 5 customer support. US-based, high-touch onboarding and expert help. | •Complex processes to get help. |
| Deployment & onboarding | ✓Cloud-native — live in days, no servers (customers deployed in 6 days to 1 week), with 100% uptime and free setup help. | •More complex and longer to implement; Giva customers were up and running in days. |
| Reporting & dashboards | ✓4.5 / 5 functionality. Real-time dashboards and Easy Three Click Reporting™ — insights in minutes. | •Heavy reporting overhead — one customer freed ~24 hours/month with Giva. |
Customer-reported results after switching to Giva from BMC Helix Remedyforce
30% productivity increaseCases opened 50% faster100% faster application responsiveness85% easier to get up and running24 hours/month of reporting eliminated80% faster to generate & approve knowledge articles
Here's How Our Customers Say Giva is Better Than BMC Helix Remedyforce
"Giva is a pleasure to use, it is highly functional, we were up and running fast and the technical support is outstanding. We are very pleased with our choice of Giva."
- Chris Jerry, Support Center Manager, EDIMS
When compared with Salesforce.com® Service Cloud, the Giva Service Management Suite resulted in a:
- 30% increase in productivity by using Giva dashboards and reports
- Eliminated 24 hours/month of work to prepare reports
- 50% decrease in time required to open cases
- 50% easier to navigate and search Giva
- 100% faster application responsive/speed
- 85% easier to get up and running on Giva
- 50% less time to maintain Giva on an ongoing basis
- 80% decrease in time to generate and approve knowledge articles
- 75% reduction in time to add new company/contact
Schedule a demo now, or start your own free, 30-day trial today.
Get free set-up assistance. At no cost to you, Giva's well-trained product experts will answer questions and make setup/configuration recommendations during the 30-day trial.
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