Why Giva is the Best HIPAA-Compliant BMC® Track-It!™ Alternative for Healthcare and Regulated Teams
Discover from Customers Why They Prefer Giva Over Track-It! for Healthcare, Banking, Legal, and Other Regulated Industries
Why Giva is a Superior Alternative to Track‑It!
Giva offers a modern cloud-native ITSM suite with significantly better usability, faster deployment, robust reporting, and cost efficiency—backed by exceptional U.S.-based support and proven results in diverse industries. It delivers impact from day one, transforming service desk performance and user satisfaction.
Key Advantages of Choosing Giva Over Track‑It!
- Intuitive, uncluttered UI: Giva's clean design is praised as “uncomplicated, uncluttered, clean and extremely easy to use,” making adoption fast and effortless.
- Deploys in days, not weeks/months: Rapid cloud deployment without servers. One firm implemented in just one week and another in two weeks, with minimal training required.
- Up to 70–80% productivity gains: Organizations report 70% increases in service desk and technician productivity, with one achieving an 80% increase in capturing off-hour calls.
- Faster ticket handling & higher throughput: Service requests are logged ~40% faster; first-call resolution improves by ~45%; open-ticket processing speeds up across-the-board.
- Rich dashboards & self-service analytics: Real-time trend reports and intuitive dashboards enable teams to reduce reporting time by ~35%, spend just ~5 hours/month, and make data-driven staffing decisions.
- 70% lower total cost of ownership: Substantial TCO reduction compared to Track‑It!, with one case reporting a 70% cut in ownership costs.
- Outstanding U.S.-based support: Customers consistently highlight rapid, responsive support that outperforms other vendors.
Giva vs. BMC Track-It! Comparison
Giva is a cloud-native suite with a cleaner UI, faster deployment and lower cost of ownership than Track-It!
| GivaRECOMMENDED | Track-It! | |
|---|---|---|
| Pricing & packaging | ✓All-in-one flat rate — every module plus unlimited AI Copilot included. Transparent public pricing: $69 Professional / $89 Enterprise per agent/month. | •Pricing not published — you must contact a reseller or sales. Customers report a 70% reduction in TCO with Giva (Dataram). |
| Security & compliance | ✓HIPAA/HITECH, SSAE 18 SOC 2 & GDPR included at no extra cost, with a signed BAA and cyber-liability insurance. Zero security vulnerabilities/events on record. | •11 security vulnerabilities/events; some users report glitches — occasionally security issues — after updates. |
| Ease of use & administration | ✓4.9 / 5 ease of use. Intuitive, no-code administration; drag-and-drop dashboards and personal home pages. | •4.1 / 5 ease of use; limited customizability vs. competitors. |
| Customer support | ✓4.9 / 5 customer support. US-based, high-touch onboarding and expert help. | •4.1 / 5 customer support. |
| Deployment & onboarding | ✓Cloud-native — live in days, no servers (customers deployed in 6 days to 1 week), with 100% uptime and free setup help. | — |
| Reporting & dashboards | ✓4.5 / 5 functionality (Giva's 2026 guide). Real-time dashboards and Easy Three Click Reporting™ — insights in minutes. | •3.9 / 5 functionality; report generation was labor-intensive — cut ~35% with Giva (Sills Cummis & Gross). |
Customer-reported results after switching to Giva from BMC Track-It!
70% lower total cost of ownership70–80% productivity gains~45% higher first-call resolutionService requests logged ~40% fasterReporting cut to ~5 hours/monthDeployed in as little as 1 week
Here's How Our Customers Say Giva is Better Than BMC Track-It!
"There are many significant reasons why Giva was selected over other vendors, but the biggest differentiator is that the Giva user interface is uncomplicated, uncluttered, clean and extremely easy to use."
- Floyd Withrow, Chief Information Officer, Gordon Rees Scully Mansukhani, LLP
When compared with Remedyforce™ by BMC® and Salesforce.com®, the Giva HIPAA-compliant Cloud Service Management Suite resulted in a:
- 80% increase in capturing off-hour calls due to anytime/anywhere access & Giva's intuitive design
- 70% increase in support management productivity using the Giva dashboard & real-time reports
- 60% increase in meeting Service Level Agreements
- 50% increase in the number of calls being logged
- 50% increase in the speed to navigate, find knowledge articles, and edit service requests
- 40% increase in the speed of opening service requests
- 30% increase in support technician productivity by using Giva KnowledgeManager
"Giva has had a very positive impact on our business and we are exceedingly pleased with our decision to purchase Giva's Cloud Computing Software-as-a-Service (SaaS) IT help desk application."
- Steven Marks, CIO, Sills Cummis & Gross P.C.
When compared with BMC® Track-It!™ by BMC Software, the Giva Service Management Suite resulted in a:
- 35% decrease in labor hours required to generate monthly and ad hoc reports
- Significant increase in attorney satisfaction with the IT department
- Provided Trend Reports, Dashboards, Charts, and Metrics, which enabled quick action to keep attorneys productive
- Provided an intuitive design that reduced IT training and administration costs
"We are very pleased with our decision to purchase Giva. We get a high level of support and dedication – in fact, they have surprised us with their very high level of responsiveness and attention. Hewlett Foundation is a very well satisfied customer."
- Sally Lee, Information Services, Project Manager, The William and Flora Hewlett Foundation
When compared with BMC® Track-It!™ by BMC Software, the Giva Service Management Suite resulted in:
- Decreased average time to close service requests by 40 percent
- Increased first call resolution by 45 percent
- Increased employee satisfaction with IT, Facilities, Human Resources, and other operations departments
- Decreased call volume with employee accessible Internet portal knowledge base
- Delivered high ROI by implementing Giva KnowledgeManager with a third-party knowledge base of computer support solutions
- Was deployed in a one week implementation, including significant customization
"Giva is a very cost effective solution and we do not have to worry about managing and maintaining servers and application software. Giva is an exceptional cloud service that works great for us."
- Sam Maze, IT Director, Dataram Corporation
When compared with BMC® Track-It!™ by BMC Software, the Giva Service Management Suite, including Giva® CustomerService™, KnowledgeManager™ and Giva HelpDesk™ was deployed in the cloud as their customer service solution and resulted in a:
- 70% decrease in total cost of ownership
- 70% increase in productivity of customer service department
- 50% increase in meeting service level agreements
- 60% increase in teamwork between development and customer service departments
- 40% increase in productivity by using the Giva knowledge base
- 60% increase in productivity using Giva reports
- Spend only 5 hours/month on reporting and get superior results
- 70% more intuitive, functional and easier to use
- 40% increase in development department effectiveness
- 70% better technical support than any other technology vendor
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