Why Giva is the Best HIPAA-Compliant Freshdesk® Alternative for Healthcare and Regulated Teams
Discover from Customers Why They Prefer Giva Over Freshdesk for Healthcare, Banking, Legal, and Other Regulated Industries
Why Giva is a Smarter Choice Over Freshdesk
Giva delivers the full-featured service management suite — including all modules bundled at a competitive price — with exceptional ease of use, deep customization, monthly innovation, and HIPAA compliance. It offers powerful analytics, strong automation, and white-glove support that helps teams grow smarter and faster.
Top Advantages of Choosing Giva Over Freshdesk
- Better value and simpler pricing: Giva offers all modules at one flat rate, while Freshdesk's pricing splits features across tiers, potentially raising costs as you grow. Freshdesk's HIPAA-compliant bundle is over 50% more expensive, and Giva includes unlimited AI Copilot use at no additional cost.
- Intuitive, easy-to-administer platform: Users report it's quicker to configure, with drag‑and‑drop dashboards and personalized home pages that require no coding.
- Faster, non-disruptive releases: Monthly enhancements delivered seamlessly, ensuring continuous improvement without downtime .
- High Security and Compliance: Crucial for healthcare, Giva is HIPAA/HITECH compliant and SSAE 18 SCO 2 secure without any work on your part, while with Freshdesk you must constantly manage the hosting environment to maintain HIPAA compliance.
- Robust automation & reporting: Includes rich triggers, workflows, and real-time dashboards enabling better productivity and service insights.
- High-touch U.S.-based support: Personalized onboarding and responsive support praised by users, in contrast to mixed reviews of Freshdesk's service.
- Proven customer results: Clients report dramatic gains of ~70% boost in productivity, 50% higher satisfaction scores, and streamlined service operations.
Giva vs. Freshdesk Comparison
Giva offers the full service-management suite in one bundle — easier to run, compliant out of the box, and more affordable as you grow.
| GivaRECOMMENDED | Freshdesk | |
|---|---|---|
| Pricing & packaging | ✓All-in-one flat rate — every module plus unlimited AI Copilot included. Transparent public pricing: $69 Professional / $89 Enterprise per agent/month. | •Tiered pricing; competitive entry price but costs escalate as you add features, channels or automation. HIPAA-compliant bundle 50%+ more expensive than Giva. |
| Security & compliance | ✓HIPAA/HITECH, SSAE 18 SOC 2 & GDPR included at no extra cost, with a signed BAA and cyber-liability insurance. Zero security vulnerabilities/events. | •You must manage the hosting environment for HIPAA. 7 security vulnerabilities/events. |
| Ease of use & administration | ✓4.9 / 5 ease of use. Intuitive, no-code administration; drag-and-drop dashboards and personal home pages. | •4.5 / 5 ease of use. |
| Customer support | ✓4.9 / 5 customer support. US-based, high-touch onboarding and expert help. | •4.5 / 5 customer support; Giva cites mixed reviews of Freshdesk support. |
| Deployment & onboarding | ✓Cloud-native — live in days, no servers (customers deployed in 6 days to 1 week), with 100% uptime and free setup help. | •Integration setup and data synchronization can be difficult. |
| Reporting & dashboards | ✓4.5 / 5 functionality. Real-time dashboards and Easy Three Click Reporting™ — insights in minutes. | •4.3 / 5 functionality. |
Customer-reported results after switching to Giva from Freshdesk
~70% productivity boost50% higher satisfaction scoresEvery module in one bundle — no per-tier feature gatesHigh-touch onboarding vs. mixed-review support
Here's How Our Customers Say Giva is Better Than Freshdesk
"We evaluated ZenDesk, Salesforce.com, Freshdesk and Zoho before deciding on Giva. Giva was the only vendor that met all of our function requirements and it's also the easiest to use. Giva is also much more fairly priced with a bundle of all modules which included all functionality. Other vendors carve up their products and try to extract extra money. The Dashboards and reports are phenomenal. We had some very big issues with onboarding new employees and customers due to our rapid growth. All of those pain points have gone away."
- Angel S., Director of IT, eAssist Dental Solutions
The Giva Service Management Suite™ provided eAssist Dental Solutions with:
- Multiple independent service desks to deploy to other departments
- Real-time reports to regularly present to senior leadership
- Dashboard and reports to analyze key information and trends
"Giva is easier to configure and administer than Freshdesk and Jira, as well as other cloud customers service software that I've used in the past. Giva is intuitive, friendly and quick to configure with lots of room to grow in customization. It's nice that each person can have their own personal home page dashboard with little drag and drop cards from a library...very cool! New releases come about once per month and they're never disruptive. It's great to get a slow steady flow of enhancements packed with value. Giva listens to their customers like me for feedback."
- Karen D., EHR Systems Administrator, St. Joseph Orphanage
The Giva Service Management Suite™ provided St. Joseph Orphanage with:
- HIPAA compliance
- Secure patient health information (PHI) collecting and sharing
- Self-service portal
- High-touch Giva support as needed
"Giva has all the features and more to compete with Zendesk and Freshdesk, but it has a much more affordable price and better tech support. Also, Giva keeps on adding new features all the time with new releases each month. Easy to customize, set-up/administration is logical and simple, don't have to be tech savvy to use the reports and dashboard. There are many excellent triggers and workflows available in Giva to automate tasks. It also helps our clients become more organized and efficient as well."
- Joe G., Customer Service Manager, Medlink Computer Sciences, LLC
The Giva Service Management Suite™ provided Medlink Computer Sciences with:
- Increased productivity by about 70%
- Client satisfaction has increased by at least 50%
- HIPAA compliance with all the legal and security compliance reports
- Eliminated using an encrypted email service
Schedule a demo now, or start your own free, 30-day trial today.
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