Why Giva is the Best HIPAA-Compliant Atlassian® Jira™ Alternative for Healthcare and Regulated Teams
Discover from Customers Why They Prefer Giva Over Jira for Healthcare, Banking, Legal, and Other Regulated Industries
Why Giva is a Simpler Alternative to Jira
Giva delivers a simpler, right-sized ITSM alternative — intuitive and quick to configure with no-code administration, transparent all-in-one pricing, HIPAA and SOC 2 compliance included at no extra cost, and US-based high-touch support behind every account. Jira Service Management, from Atlassian, is genuinely powerful and highly customizable, prized for its flexibility and tight integration with the Atlassian and DevOps ecosystem, but that same flexibility brings complex setup and administration that often demands dedicated Jira administrators.
Top Reasons Customers Choose Giva Over Jira
- Simpler to configure and administer: Jira's flexibility often results in complex configuration, workflow design, and plugin management, whereas Giva offers intuitive, no-code administration that a healthcare customer described as easier to configure and administer than Jira.
- Transparent, all-in-one pricing: Giva publishes flat-rate pricing, with every module plus unlimited AI Copilot included.
- Compliance included at no extra cost: Giva includes HIPAA/HITECH, SSAE 18 SOC 2, and GDPR compliance plus a signed BAA and cyber-liability insurance.
- Security events on record: Zero security vulnerabilities and events for Giva, compared with many security events attributed to Jira Service Management.
- Consistent performance without scaling worries: No performance degradation in large instances and with high ticket volumes and complex automations.
- US-based, high-touch support: Giva rates 4.9/5 for customer support and pairs every customer with US-based experts, versus a 4.3 Customer Support rating for Jira.
- Fast, low-effort deployment: Giva is cloud-native with customers live in as little as 6 days to one week, with free setup help.
Giva vs. Jira Comparison
A simpler, right-sized alternative to Jira Service Management — intuitive and quick to configure, with compliance built in and US-based support.
| GivaRECOMMENDED | Jira | |
|---|---|---|
| Pricing & packaging | ✓All-in-one flat rate — every module plus unlimited AI Copilot included. Transparent public pricing. | •Highly customizable platform whose flexibility can make configuration, workflow design and plugin management time-consuming; Value for Money 4.3/5. |
| Security & compliance | ✓HIPAA/HITECH, SSAE 18 SOC 2 & GDPR included at no extra cost, with a signed BAA and cyber-liability insurance. Zero security vulnerabilities/events on record. | •Enterprise ITSM platform; many security vulnerabilities/events on record. |
| Ease of use & administration | ✓4.9 / 5 ease of use. Intuitive, no-code administration; drag-and-drop dashboards and personal home pages. | •4.2 / 5 ease of use; powerful but complex — configuration, workflows and plugins can be time-consuming. |
| Customer support | ✓4.9 / 5 customer support. US-based, high-touch onboarding and expert help. | •4.3 / 5 customer support. |
| Deployment & onboarding | ✓Cloud-native — live in days, no servers (customers deployed in 6 days to 1 week), with 100% uptime and free setup help. | •Highly customizable, but there has been reported performance degradation in large instances and with high ticket volumes / complex automations. |
| Reporting & dashboards | ✓4.5 / 5 functionality. Real-time dashboards and Easy Three Click Reporting™ — insights in minutes. | •4.5 / 5 functionality — equally rated to Giva; strong reporting within a rich, customizable platform. |
Why teams choose Giva over Jira — at a glance
Equal functionality (4.5/5) — far simpler to runFlat, transparent all-in-one pricing (+ unlimited AI Copilot)HIPAA/SOC 2/GDPR + BAA included — no add-onsZero security events on record vs. Jira’s manyUS-based support: 4.9/5 vs. 4.3
Here's How Our Customers Say Giva is Better Than Jira
"Giva is easier to configure and administer than Freshdesk and Jira, as well as other cloud customers service software that I've used in the past. Giva is intuitive, friendly and quick to configure with lots of room to grow in customization. It's nice that each person can have their own personal home page dashboard with little drag and drop cards from a library...very cool! New releases come about once per month and they're never disruptive. It's great to get a slow steady flow of enhancements packed with value. Giva listens to their customers like me for feedback."
- Karen D., EHR Systems Administrator, St. Joseph Orphanage
The Giva Service Management Suite™ provided St. Joseph Orphanage with:
- HIPAA compliance
- Secure patient health information (PHI) collecting and sharing
- Self-service portal
- High-touch Giva support as needed
Schedule a demo now, or start your own free, 30-day trial today.
Get free set-up assistance. At no cost to you, Giva's well-trained product experts will answer questions and make setup/configuration recommendations during the 30-day trial.
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