Why Giva is the Best HIPAA-Compliant ManageEngine® Alternative for Healthcare and Regulated Teams
Discover from Customers Why They Prefer Giva Over ManageEngine for Healthcare, Banking, Legal, and Other Regulated Industries
Why Giva is a Simpler, Faster Alternative to ManageEngine
Giva delivers powerful, ITIL®-aligned ITSM capabilities with far less complexity than ManageEngine® ServiceDesk Plus™ from Zoho — faster deployment, simpler no-code administration, transparent all-in-one pricing, and HIPAA and SOC 2 compliance included at no extra cost. ManageEngine is a genuinely capable platform, but its breadth brings complex setup and administration, a steep learning curve, user-reported performance issues, and 73 recorded security events versus Giva's none.
Top Reasons Customers Choose Giva Over ManageEngine
- Simpler, faster deployment: Giva is cloud-native with no servers to stand up, going live in days — San Jacinto Community College cut its time to deploy Giva's incident and problem management modules by 75%.
- Less ongoing administration and maintenance: Giva's no-code administration and easier-to-use reporting cut day-to-day upkeep, helping San Jacinto Community College save a full FTE position through significantly less ongoing administration and maintenance.
- Transparent, all-in-one pricing: Giva publishes flat per-agent pricing with every module plus unlimited AI Copilot included, rather than requiring paid professional services to get running.
- Compliance and security included at no extra cost: HIPAA/HITECH, SSAE 18 SOC 2, and GDPR come standard with a signed BAA and cyber-liability insurance, and zero security events versus many for ManageEngine ServiceDesk Plus.
- Gentler learning curve: ManageEngine's extensive features can be difficult for new users to navigate, while Giva rates 4.9/5 for ease of use, with an intuitive interface and drag-and-drop dashboards.
- Incremental module deployment: Giva lets you roll out modules one at a time, avoiding the all-at-once effort and cost.
- High-touch US-based support: Giva provides US-based, high-touch onboarding and expert help, rated 4.9/5 for support.
- Lower total cost of ownership: By reducing administration, maintenance, and setup effort, Giva delivered a significant reduction in total cost of ownership.
Giva vs. ManageEngine Comparison
A simpler, faster alternative to ManageEngine ServiceDesk Plus — quicker to deploy, less to administer, with compliance built in and US-based support.
| GivaRECOMMENDED | ManageEngine | |
|---|---|---|
| Pricing & packaging | ✓All-in-one flat rate — every module plus unlimited AI Copilot included. Transparent public pricing. | •Feature-rich, flexible ITSM; Value for Money 4.3/5; extensive features can require paid professional services to deploy. |
| Security & compliance | ✓HIPAA/HITECH, SSAE 18 SOC 2 & GDPR included at no extra cost, with a signed BAA and cyber-liability insurance. Zero security vulnerabilities/events on record. | •Many security vulnerabilities/events on record. |
| Ease of use & administration | ✓4.9 / 5 ease of use. Intuitive, no-code administration; drag-and-drop dashboards and personal home pages. | •4.3 / 5 ease of use; complex setup and administration with a steep learning curve, often requiring specialized knowledge. |
| Customer support | ✓4.9 / 5 customer support. US-based, high-touch onboarding and expert help. | •4.2 / 5 customer support. |
| Deployment & onboarding | ✓Cloud-native — live in days, no servers (customers deployed in 6 days to 1 week), with 100% uptime and free setup help. | •Extensive features can make deployment and configuration challenging, often requiring specialized knowledge or paid professional services. |
| Reporting & dashboards | ✓4.5 / 5 functionality. Real-time dashboards and Easy Three Click Reporting™ — insights in minutes. | •4.4 / 5 functionality — comparable to Giva; a rich, ITIL-aligned feature set. |
Customer-reported results after choosing Giva over ManageEngine
75% faster to deploy (incident & problem modules)saved 1 FTE via less admin/maintenancesignificant TCO reduction; incremental rollout90% SLA compliance; 35 hrs/month of reporting cut50% faster requests; 60% more info on first call
Here's How Our Customers Say Giva is Better Than ManageEngine
"We estimate a 75% reduction in time-to-deploy when compared with our initial Ivanti® ITSM Help Desk implementation, and the reduction of a combined FTE position with system support in the hosted environment and ease of reporting."
- Suzanne DeBlanc, Vice President Customer Service, San Jacinto Community College
When compared with Ivanti® ITSM Help Desk (formerly HEAT Software), the HIPAA-compliant, ITIL Giva Service Management Suite™ resulted in a:
- 75% reduction in time to deploy Giva's incident and problem management modules
- Saved 1 FTE position due to significantly less ongoing administration/maintenance and easier to use reporting
- Significant reduction in the Total Cost of Ownership (TCO)
- No coding required for integrating Active Directory using the Giva LDAP Synchronization Tool
- Continuous product improvements with a new Giva release every 3 weeks using the Agile software development process
- Outstanding reports that are easy to build and save, download to PDF or CSV, email or schedule to run automatically
"Giva's HIPAA compliant cloud IT help desk application has been an important foundation to our new strategy in IT, and has helped us achieve a 90% Service Level Agreement (SLA) compliance."
- Louis Duhé, Vice President & Chief Information Officer, Athens Regional Health System
The Giva HIPAA-compliant Cloud Service Management Suite resulted in a:
- Increased to 90% achievement in meeting service level agreements
- 70% reduction in generating reports and admin; eliminated 35 hours/month
- 50% faster to create/assign a service request
- 60% increase in information captured during the initial phone call
- 50% increase in the number of service requests created due to intuitive design
- Saving approximately three quarters of an FTE due to lower ongoing administration
- 80% easier to navigate and manage service requests
- Significantly increased IT staff productivity for some IT teams
- 35% decrease in follow-up after initial call
- 30% increase in productivity with self-service capability
- Giva technical support rated 9 on a scale of 1 to 10
Schedule a demo now, or start your own free, 30-day trial today.
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