Why Giva is a Simpler, Compliance-Ready Alternative to Salesforce Agentforce
Salesforce Agentforce Service (formerly Service Cloud) is a powerful, enterprise-grade platform on the Salesforce CRM — but its high total cost of ownership, need for certified developers, and complex, consultant-led setup make it heavy for many small and mid-sized teams. Giva matches Agentforce on core functionality while rating higher on ease of use, support, and value — with transparent all-in-one pricing, HIPAA and SOC 2 included at no extra cost, US-based support, and zero security events on record.
Top Reasons Customers Choose Giva Over Salesforce Agentforce
- Transparent, all-in-one pricing: Giva's flat rates per agent per month includes every module plus unlimited AI Copilot, while Agentforce carries a high total cost of ownership from subscription pricing plus certified Salesforce developers, making it costly for SMBs.
- No certified developers or consultants required: Agentforce Service typically requires dedicated administrators or consultants, and customization or troubleshooting often depends on third-party implementation partners, whereas Giva's intuitive no-code administration keeps configuration in-house.
- Compliance and security included at no extra cost: Giva bundles HIPAA/HITECH, SSAE 18 SOC 2, and GDPR with a signed BAA and cyber-liability insurance, and has zero security events on record versus man reported by the US Government for Agentforce.
- Higher-rated ease of use: Giva scores 4.9/5 for ease of use against Agentforce's 4.0/5, avoiding the steep learning curve and extensive feature set that can overwhelm new users and lengthen onboarding.
- Higher-rated, US-based customer support: Giva rates 4.9/5 for customer support delivered from the USA, while Agentforce rates 4.0/5 with both customer support and R&D based majority outside the USA.
- Better value for money: Giva rates 4.8/5 for value for money versus Agentforce's 4.0/5, so smaller and mid-sized teams stop paying for over-saturated features they never fully use.
- Faster, right-sized deployment: Giva is cloud-native and live in days with free setup help, avoiding the complex, consultant-led implementation that deploying Agentforce Service typically requires.
- Equal functionality, far less complexity: Giva matches Agentforce Service on functionality — both rated 4.5/5 — delivering the service-management capability teams need without the full Salesforce CRM stack they may never use.
Giva vs. Salesroce Comparison
Right-sized service management — without the certified developers, high TCO, or support based mostly outside the USA
| GivaRECOMMENDED | Salesforce | |
|---|---|---|
| Pricing & packaging | ✓All-in-one flat rate — every module plus unlimited AI Copilot included. Transparent public pricing. | •Subscription pricing plus the need for certified Salesforce developers drives a high total cost of ownership, a costly investment for SMBs . |
| Security & compliance | ✓HIPAA/HITECH, SSAE 18 SOC 2 & GDPR included at no extra cost, with a signed BAA and cyber-liability insurance. Zero security vulnerabilities/events on record. | •Many security events reported by the US Government. |
| Ease of use & administration | ✓4.9 / 5 ease of use. Intuitive, no-code administration; drag-and-drop dashboards and personal home pages. | •4.0 / 5 ease of use; a steep learning curve and extensive feature set can overwhelm new users and lengthen onboarding. |
| Customer support | ✓4.9 / 5 customer support. US-based, high-touch onboarding and expert help. | •4.0 / 5 customer support; both customer support and R&D are based majority outside the USA. |
| Deployment & onboarding | ✓Cloud-native — live in days, no servers (customers deployed in 6 days to 1 week), with free setup help. | •Complex implementation typically requires dedicated administrators or consultants; customization and troubleshooting often depend on third-party implementation partners. |
| Reporting & dashboards | ✓4.5 / 5 functionality. Real-time dashboards and Easy Three Click Reporting™ — insights in minutes. | •Advanced analytics with custom dashboards on CSAT, resolution times, and productivity, but users report speed and lag during heavy report generation. |
Customer results after switching to Giva from Salesforce Service Cloud (now Agentforce Service)
30% increase in productivity with Giva dashboards & reports50% decrease in time to open cases100% faster application responsiveness85% easier to get up and running50% less ongoing maintenance time24 hours/month of report prep eliminated
Here's How Our Customers Say Giva is Better Than Salesforce
"Giva is a pleasure to use, it is highly functional, we were up and running fast and the technical support is outstanding. We are very pleased with our choice of Giva."
- Chris Jerry, Support Center Manager, EDIMS
When compared with Salesforce.com® Service Cloud, the Giva Service Management Suite resulted in a:
- 30% increase in productivity by using Giva dashboards and reports
- Eliminated 24 hours/month of work to prepare reports
- 50% decrease in time required to open cases
- 50% easier to navigate and search Giva
- 100% faster application responsive/speed
- 85% easier to get up and running on Giva
- 50% less time to maintain Giva on an ongoing basis
- 80% decrease in time to generate and approve knowledge articles
- 75% reduction in time to add new company/contact
"Giva is an outstanding IT service desk product and we recommend it to anybody that wants to increase customer satisfaction and IT productivity while lowering costs by saving man-hours."
- Eric Taylor, IT Manager, Pronger Smith HealthCare
When compared with Salesforce.com® Service Cloud, the Giva HIPAA-compliant Cloud Service Management Suite resulted in a:
- 60% increase in IT productivity by using the dashboards and real-time reports
- 70% easier ability to open service requests due to intuitiveness
- 70% increase in IT productivity due to the self-service portal
- 65% increase in customer satisfaction of physicians and staff
- 65% increase in first call resolution
- 100% application uptime and high application responsiveness
"There are many significant reasons why Giva was selected over other vendors, but the biggest differentiator is that the Giva user interface is uncomplicated, uncluttered, clean and extremely easy to use."
- Floyd Withrow, Chief Information Officer, Gordon Rees Scully Mansukhani, LLP
When compared with Remedyforce™ by BMC® and Salesforce.com®, the Giva HIPAA-compliant Cloud Service Management Suite resulted in a:
- 80% increase in capturing off-hour calls due to anytime/anywhere access & Giva's intuitive design
- 70% increase in support management productivity using the Giva dashboard & real-time reports
- 60% increase in meeting Service Level Agreements
- 50% increase in the number of calls being logged
- 50% increase in the speed to navigate, find knowledge articles, and edit service requests
- 40% increase in the speed of opening service requests
- 30% increase in support technician productivity by using Giva KnowledgeManager
"Before selecting Giva, I tested 15 different customer service/help desk SaaS options including Salesforce.com, Zendesk and Zoho. Giva stands head and shoulders above them all. The interface is very intuitive and easy to learn, it does not take long at all to train personnel on how to use it, and the features make it an amazing value for the price. It's also HIPAA Compliant, which is extremely important to my company. Every concern that I had, I was able to work through with some guidance from my account manager. The customer service has been exemplary."
- John A., Call Center Manager, Liberty Mobility Now
The Giva Service Management Suite™ provided Liberty Mobility Now with:
- HIPAA compliance
- Intuitive and easy to learn UI
- Rich product feature set
- High value for the price
- Exemplary Giva customer service
"We evaluated ZenDesk, Salesforce.com, Freshdesk and Zoho before deciding on Giva. Giva was the only vendor that met all of our function requirements and it's also the easiest to use. Giva is also much more fairly priced with a bundle of all modules which included all functionality. Other vendors carve up their products and try to extract extra money. The Dashboards and reports are phenomenal. We had some very big issues with onboarding new employees and customers due to our rapid growth. All of those pain points have gone away."
- Angel S., Director of IT, eAssist Dental Solutions
The Giva Service Management Suite™ provided eAssist Dental Solutions with:
- Multiple independent service desks to deploy to other departments
- Real-time reports to regularly present to senior leadership
- Dashboard and reports to analyze key information and trends
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