Top Customer Service/CX Conferences in 2026
Keep ahead of the latest Customer Service/CX trends with the top conferences and events for 2026!
Customer Contact Week (CCW) Orlando
Dates:
January 21-23
Location:
Orlando, Florida
Cost:
- $999.50 through January 2; regular $2499 after
Who Should Attend:
Those interested in all things customer contact
Description:
the annual gathering of customer contact leaders where you will find the tools, technology, and techniques to drive your business endeavors to new heights.
Future of CX EXPO
Dates:
February 10-12
Location:
Fort Lauderdale, Florida
Cost:
- EXPOPlus Pass - $199
- Enterprise Pass - $1499
- Platinum Pass - $999
- TechSupershow Superpass - $1799
Website:
Who Should Attend:
Those interested in the latest CX trends.
Description:
Grasp the ever-evolving landscape of customer experience. Dive into emerging trends, cutting-edge technologies, and strategies that promise to shape the future of customer interactions.
GDS CX Innovation Summit
Dates:
May 18-20
Location:
Maryland
Cost:
Register for interest
Website:
Who Should Attend:
- Head of CX
- Head of Contact Centers
- Head of Customer Service / Support
- Chief Customer Officer
- SVP Customer Experience
- SVP Customer Service
Description:
Your blueprint for building unbreakable customer relationships. Learn about leveraging cutting-edge technologies and data-driven insights to redefine what it means to deliver exceptional customer experiences.
Customer Contact East
Dates:
April 12-15
Location:
Fort Lauderdale, Florida
Cost:
- $1390 through December 31, 2025; regular $2390
Who Should Attend:
Those interested in all things customer care
Description:
At a Frost & Sullivan Executive MindXchange you'll be surrounded by top-level executives in the customer contact and customer experience industry, who've been vetted by our team to ensure they are the right people for the content and focus of our event.
Reuters Events Customer Service & Experience West 2026
Dates:
April 21-22
Location:
San Diego, California
Cost:
- $1699 through December 19, 2025; regular $2199
Who Should Attend:
Those interested in all things customer service and CX
Description:
CSX25 is the crucible for you to redefine strategies, embrace transformative technologies, and cultivate the customer-centric ethos needed to exceed your customer’s expectations in 2025.
GDS CX Innovation Summit
Dates:
May 18-20
Location:
Maryland
Cost:
Register for interest
Who Should Attend:
- Head of CX
- Head of Contact Centers
- Head of Customer Service / Support
- Chief Customer Officer
- SVP Customer Experience
- SVP Customer Service
Description:
Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.
CX Forum East
Dates:
June 16-17
Location:
New York City
Cost:
- Clients: $999
- Non-Clients: $1099
Who Should Attend:
Those interested in all things CX
Description:
In this AI era, CX, marketing, and digital business teams are racing to build smarter journeys, automate service, deploy agents, and personalize at scale — all while consumer trust is at an all-time low. Deliver your total experience with intent — a state where your brand becomes unified, unmistakable, and unstoppable in perception and in operation, reinforcing trust in who you are and the value you create.
Customer Contact Week (CCW) Las Vegas
Dates:
June 22-25
Location:
Las Vegas, Nevada
Cost:
- $999.50 through February 13; regular $2499 after
Who Should Attend:
Those interested in all things customer contact
Description:
the annual gathering of customer contact leaders where you will find the tools, technology, and techniques to drive your business endeavors to new heights.
CX Forum West
Dates:
June 29-30
Location:
San Francisco, California
Cost:
- Clients: $999
- Non-Clients: $1099
Who Should Attend:
Those interested in all things CX
Description:
In this AI era, CX, marketing, and digital business teams are racing to build smarter journeys, automate service, deploy agents, and personalize at scale — all while consumer trust is at an all-time low. Deliver your total experience with intent — a state where your brand becomes unified, unmistakable, and unstoppable in perception and in operation, reinforcing trust in who you are and the value you create.
Customer Contact West
Dates:
July 14-16
Location:
East Coast TBA
Cost:
- $1095 through February 27; regular $2095
Who Should Attend:
Those interested in all things customer care
Description:
At a Frost & Sullivan Executive MindXchange you'll be surrounded by top-level executives in the customer contact and customer experience industry, who've been vetted by our team to ensure they are the right people for the content and focus of our event.
Call & Contact Center Expo
Dates:
September 9-10
Location:
Atlanta, Georgia
Cost:
Regiester to attend
Who Should Attend:
Those interested in all things customer engagement, experience and support
Description:
Showcases the latest tools, products and solutions for customer experience and support as well as advancements and developing strategies in telecommunications, blockchain, cyber and smart security solutions, and many other key factors in managing a call center or customer engagement business or department
CS100 Summit
Dates:
TBA
Location:
TBA
Cost:
- TBA
Website:
Who Should Attend:
Customer success executives and leaders
Description:
Premier customer success conference that brings together top executives, leaders, and innovators in customer success for an atmosphere of inspiration, ideation, strategy, and real-world application around customer success
Customer Contact Week (CCW) Nashville
Dates:
October 7-9
Location:
Nashville, Tennessee
Cost:
- $2499
Who Should Attend:
Those interested in all things customer contact
Description:
the annual gathering of customer contact leaders where you will find the tools, technology, and techniques to drive your business endeavors to new heights.
Customer Contact West
Dates:
October 18-21
Location:
Tuscon, Arizona
Cost:
- $2399
Who Should Attend:
Those interested in all things customer care
Description:
At a Frost & Sullivan Executive MindXchange you'll be surrounded by top-level executives in the customer contact and customer experience industry, who've been vetted by our team to ensure they are the right people for the content and focus of our event.
TSIA World ENVISION
Dates:
October 19-21
Location:
Las Vegas, Nevada
Cost:
- General Admission Pass - $1470
- General Admission + Workshops - $2205
Who Should Attend:
Global technology and services leaders responsible for customer success strategy, funding and monetizing a Customer Success function, and managing teams of customer success managers (CSM)
Description:
Learn:
- Digital engagement: How to effectively engage with today's increasingly digital customers
- How to overhaul the hiring process to attract top talent, including millennials and Gen Z
- Innovative Support technology: Live demos and use cases for extreme automation
- How Support organizations are successfully collaborating with other business lines
Reuters Events Customer Service & Experience East 2026
Dates:
November 17–18
Location:
New York, New York
Cost:
- Register interest
Who Should Attend:
Those interested in all things customer service and CX
Description:
Brings together senior leaders from the world’s most influential brands to shape service & experience as disciplines across industry lines. Arm yourself with the insights, metrics & strategies you need to rally your organization around CX and deliver a unified, frictionless experience.
Customer Experience for Financial Services (CXFS)
Dates:
TBA
Location:
TBA
Cost:
- TBA
Website:
Who Should Attend:
Those interested in all things CX
Description:
CXFS brings you a world-class speaking faculty from across the financial industry spectrum, dedicated to revealing the why's and how's behind the most innovative CX strategies in the world.
