Giva HIPAA-Compliant Cloud Help Desk Software

7 Key Elements of Giva's HIPAA-Compliant Cloud Help Desk Software for Electronic Health & Medical Records

All USA based hospitals, healthcare organizations, affiliated industries and foreign organizations doing business in the USA are required by law to meet the regulations of the Health Insurance Portability and Accountability Act (HIPAA). HIPAA compliance requires very strict security policies and data encryption with significant penalties for failing to protect personal health information (PHI) in electronic health and medical records.
Giva makes HIPAA compliance very easy for our customers since the data center, hardware and software infrastructure of Giva's cloud help desk software meet the very strict HIPAA compliance regulations.

Learn More About Giva HIPAA Compliance

HIPAA-Compliant Data Encryption
Data Encryption
HIPAA-Compliant Onsite & Offsite Encrypted Backups
Onsite & Offsite Encrypted Backups
HIPAA-Compliant Physical, Logical & Network Access Controls
Physical, Logical & Network Access Controls
HIPAA-Compliant Vulnerability Management & Logging
Vulnerability Management & Logging
HIPAA-Compliant Defined & Tested Security Policies & Procedures
Defined & Tested Security Policies & Procedures
HIPAA-Compliant SSAE 18 SOC II Type 2 Certification
SSAE 18 SOC II Type 2 Certification

Business Associates Agreements (BAA)

Risk, IT Labor, Infrastructure Transfer to Giva
Giva's HIPAA-Compliant Cloud Help Desk Software Includes a Business Associates Agreement (BAA) to Protect Electronic Health & Medical Records
  • A HIPAA business associate agreement (BAA) is a contract between a HIPAA-covered entity (Giva's customer) and a HIPAA business associate (Giva). The contract protects personal health information (PHI) in any electronic health or medical record of the HIPAA-covered entity in accordance with HIPAA regulations.
  • The signed BAA contractually obligates Giva to protect our customer's PHI. This means that Giva shares liability with our customers in the very unlikely event of a data breach.
  • The signed BAA contractually binds the service provider to protect PHI. This means the service provider shares liability with the covered entity in the event of a data breach.
  • A BAA clearly defines the roles and responsibilities of Giva in protecting PHI in hospital and healthcare electronic health or medical records.
  • Cloud help desk software used by a hospital or healthcare organization without a BAA is not HIPAA complaint.

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
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  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
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  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 50% increase in productivity by using Giva's integrated custom forms
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use