Whether you are a mid-sized bank or one of the world's top financial firms employing thousands, Giva understands the unique requirements of global banks, federal banks, independent banks, fintech firms, hedge funds, wealth advisers, etc. We understands that your client facing teams have never ending deadlines and are constantly battling technology, so they need issues resolved quickly.
Giva has unique troubleshooting tools and knowledgebases to assist IT and customer service employees. Giva's workflow processes and automation also helps decrease time to resolve and increase end user and customer satisfaction. Giva's tools, reporting and metrics help with root cause analysis so systemic steps can be taken to reduce IT Service Desk incidents and problems.