Top Customer Service/CX Conferences in 2025
Keep ahead of the latest Customer Service/CX trends with the top conferences and events for 2025!
GDS CX Innovation Summit
Dates:
March 19-20
Location:
Boston, Massachusetts
Cost:
Register for interest
Who Should Attend:
- Head of CX
- Head of Contact Centers
- Head of Customer Service / Support
- Chief Customer Officer
- SVP Customer Experience
- SVP Customer Service
Description:
Your blueprint for building unbreakable customer relationships. Learn about leveraging cutting-edge technologies and data-driven insights to redefine what it means to deliver exceptional customer experiences.
Customer Contact East
Dates:
April 6-9
Location:
Fort Lauderdale, Florida
Cost:
- Sessions Only - $2785
- Complete Series - $3240
Who Should Attend:
Those interested in all things customer care
Description:
At a Frost & Sullivan Executive MindXchange you'll be surrounded by top-level executives in the customer contact and customer experience industry, who've been vetted by our team to ensure they are the right people for the content and focus of our event.
Call & Contact Center Expo
Dates:
April 16-17
Location:
Las Vegas, Nevada
Cost:
Order tickets from order form
Who Should Attend:
Those interested in all things customer engagement, experience and support
Description:
Showcases the latest tools, products and solutions for customer experience and support as well as advancements and developing strategies in telecommunications, blockchain, cyber and smart security solutions, and many other key factors in managing a call center or customer engagement business or department
Reuters Events Customer Service & Experience West 2025
Dates:
April 29-30
Location:
San Diego, California
Cost:
- Individual Pass - $1999
Who Should Attend:
Those interested in all things customer service and CX
Description:
CSX25 is the crucible for you to redefine strategies, embrace transformative technologies, and cultivate the customer-centric ethos needed to exceed your customer’s expectations in 2025.
TSIA World Interact
Dates:
April 29-May 1
Location:
Orlando, Florida
Cost:
- 2-Day Pass - $1397 through December 31; $1995 after
- 3-Day Pass - $2097 through December 31; $2995 after
Website:
Who Should Attend:
Tech leaders and professionals focused on:
- Service and Delivery Success
- Revenue Growth
- Product and Offer Portfolio Success
Description:
Gain exclusive, data-backed insights into AI's transformative power, connect with industry experts and peers, and learn proven strategies to boost your bottom line.
Learn:
- AI in Creating, Retaining and Growing ARR
- AI in Services Delivery
- Services Pricing and Value Propositions Today and Tomorrow
- Driving Adoption, Consumption, and Value Realization
- Success-Centric Organizational Structures
- The Impact of AI on Technology Business Models
Customer Contact Week (CCW)
Dates:
June 9-12
Location:
Las Vegas, Nevada
Cost:
- $1699 through February 28; $2999 after
Website:
Who Should Attend:
Those interested in all things customer contact
Description:
the annual gathering of customer contact leaders where you will find the tools, technology, and techniques to drive your business endeavors to new heights.
CX North America
Dates:
June 23-26
Location:
Nashville, Tennessee
Cost:
- Clients - $3595 through December 31, 2024
- Non-Clients - $3795 through December 31, 2024
Who Should Attend:
Those interested in all things CX
Description:
Embrace the future of customer experiences today at CX Summit, where CX, marketing, and digital leaders will embark on a journey to overcome challenges and seize boundless opportunities.
Customer Experience for Financial Services (CXFS)
Dates:
TBA
Location:
TBA
Cost:
TBA
Website:
Who Should Attend:
Those interested in all things CX
Description:
CXFS brings you a world-class speaking faculty from across the financial industry spectrum, dedicated to revealing the why's and how's behind the most innovative CX strategies in the world.
CS100 Summit
Dates:
September 22-24
Location:
Sundance, Utah
Cost:
Early bird, from $1399
Website:
Who Should Attend:
Customer success executives and leaders
Description:
Premier customer success conference that brings together top executives, leaders, and innovators in customer success for an atmosphere of inspiration, ideation, strategy, and real-world application around customer success
Customer Contact West
Dates:
October 19-22
Location:
Tuscon, Arizona
Cost:
- General Session - $2795
- Complete Series - $3240
Who Should Attend:
Those interested in all things customer care
Description:
At a Frost & Sullivan Executive MindXchange you'll be surrounded by top-level executives in the customer contact and customer experience industry, who've been vetted by our team to ensure they are the right people for the content and focus of our event.
TSIA World ENVISION
Dates:
October 20-22
Location:
Las Vegas, Nevada
Cost:
- 2-Day Pass - $1596
- 3-Day Pass - $2396
Website:
Who Should Attend:
Global technology and services leaders responsible for customer success strategy, funding and monetizing a Customer Success function, and managing teams of customer success managers (CSM)
Description:
Learn:
- Digital engagement: How to effectively engage with today's increasingly digital customers
- How to overhaul the hiring process to attract top talent, including millennials and Gen Z
- Innovative Support technology: Live demos and use cases for extreme automation
- How Support organizations are successfully collaborating with other business lines
Reuters Events Customer Service & Experience East 2025
Dates:
November 4–5
Location:
New York, New York
Cost:
- $1999
Who Should Attend:
Those interested in all things customer service and CX
Description:
Brings together senior leaders from the world’s most influential brands to shape service & experience as disciplines across industry lines. Arm yourself with the insights, metrics & strategies you need to rally your organization around CX and deliver a unified, frictionless experience.
GDS CX Innovation Digital Summit
Dates:
November 12-13
Location:
Fort Lauderdale, Florida
Cost:
Register for interest
Who Should Attend:
- Head of CX
- Head of Contact Centers
- Head of Customer Service / Support
- Chief Customer Officer
- SVP Customer Experience
- SVP Customer Service
Description:
Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.
