Free IT & Customer Support Best-Practice Guides & Insights

Innovative Ideas to Achieve Business Success
Get outstanding results from your organization with new ideas and best practice approaches.
Giva Guides

Giva’s Expert Guides Series

Avoid Mistakes When Buying Any Software or Cloud Services
Guides & insights series on the buying process
Tough Questions to Better Select, Compare & Evaluate Any Software or Cloud Vendors
Quickly select, compare and evaluate any software or cloud vendors
IT Help Desk/ITSM Guides & Insights
Get outstanding results from your IT help desk organization with new ideas and best practice approaches.
Customer Service Guides & Insights
Get outstanding results from your customer service organization with new ideas and best practice approaches.
Healthcare Guides & Insights
Learn current HIMSS industry best practices. Get outstanding results with new ideas and approaches.
Law‑Firm IT Guides & Insights
Get outstanding results from your IT help desk organization with new ideas and best practice approaches.