HIPAA-Compliant Ticketing System, Help Desk, ITSM & Customer Service Software for Healthcare Providers & Systems
Simplify Support Across Departments & Stay HIPAA Compliant with Giva's Unified Healthcare ITSM Platform
- Designed for hospitals & health systems
- Centralized support for IT & patient-facing services
- Meets all HIPAA security & privacy requirements
Which Solution Is Right for You?
What problems does Giva solve for hospitals, clinics, behavioral and mental health, healthcare software vendors, and 3rd-party service providers?
Increase Automation of Workflows
Giva increases automation with knowledge bases and AI copilots, decreases labor costs, measures performance and accountability using reports and real-time dashboards. Clinicians have more time to spend with patients and deliver better healthcare.
Improve Patient Experience with Better IT & Clinical Collaboration
Giva can easily integrate with EHRs, email systems, or other hospital software applications enabling IT organizations to be more responsive to clinicians, helping them deliver better patient care. Integrations increase information sharing between clinical and IT people resulting in faster resolutions and better patient care.
Purpose-Built Healthcare ITSM for Every Care Setting
Giva's Healthcare IT Service Management platform is designed from the ground up for hospitals, health systems, clinics, and behavioral health organizations. As dedicated HIPAA-Compliant Help Desk Software, it gives IT teams and patient-services staff a single, secure workspace to log, route, and resolve incidents, without the complexity or cost of enterprise alternatives like ServiceNow®. Healthcare organizations trust Giva to keep sensitive patient data protected while delivering faster support to the clinicians who need it most.
Trusted Hospital Help Desk Software with Proven Results
As a leading Hospital Help Desk Software and Healthcare IT Service Management solution, Giva delivers measurable outcomes across the healthcare continuum. Santé Health Systems achieved an 80% increase in productivity using Giva's dashboards and reports, while Pronger Smith HealthCare saw a 65% increase in physician and staff satisfaction.
Proven by healthcare customers including MetroHealth System, Athens Regional Health System, and Saint Elizabeth Health Care, our HIPAA-Compliant Ticketing System helps hospital IT teams achieve up to 90% SLA compliance while reducing report-generation time by 70%.
When you need a HIPAA-Compliant Ticketing System that goes live in days — not months — and keeps your team audit-ready at all times, Giva is the proven choice.
Intuitive Cloud Service Desk Dashboard
Some of the chief concerns we hear from CIOs, IT Managers, and Directors of Patient Care at healthcare organizations are the lack of visibility to critical issues. Giva's Home Page Dashboard provides constant visibility to hot spots and highlights critical issues with charts, metrics and analytics.
Intuitive Cloud Service Desk Dashboard
Some of the chief concerns we hear from CIOs, IT Managers, and Directors of Patient Care at healthcare organizations are the lack of visibility to critical issues. Giva's Home Page Dashboard provides constant visibility to hot spots and highlights critical issues with charts, metrics and analytics.
Ticket Creation Made Simple
At Giva, healthcare is at the heart of what we do. Our HIPAA-Compliant ticketing system features clean and intuitive screens, dashboards, and reports that your staff can easily learn. We seamlessly integrate AI Copilots & Agents, Knowledge Bases and other tools to quickly resolve issues and increase patient satisfaction.
Standard and Easily Customized Reports
Giva reduces the amount of time spent building, customizing, and routinely running Reports. Our visual reporting tools help analyze data to better understand relationships and identify trends and patterns before they impact patients.
Standard and Easily Customized Reports
Giva reduces the amount of time spent building, customizing, and routinely running Reports. Our visual reporting tools help analyze data to better understand relationships and identify trends and patterns before they impact patients.
Deploy Quickly & Easy to Maintain
Whether using Giva as your hospital help desk software, Healthcare ITSM solution, or patient customer service platform, the system is flexible and adaptable. Giva's suite of customizable applications are easy to use and maintain, and require less time and money to deploy and begin using.
Provide Your Patients with the Safety and Security of HIPAA/HITECH Compliance
HIPAA Compliance Included in All Editions at No Additional Cost & Covered by Cyber Liability Insurance Policy
You know that cyberattacks, data breaches, and malware pose significant threats, so adhering to stringent security and compliance standards is paramount. HIPAA-level security benefits not only healthcare, but any industry, and is crucial for safeguarding customer privacy and personal information.
Get more details on how Giva's HIPAA Compliance keeps your data secure.
Giva is the HIPAA-Compliant Help Desk Software that healthcare organizations rely on to protect patient information, satisfy auditors, and keep staff productive. From community hospitals to large health systems, our Hospital Help Desk Software is the trusted foundation for IT teams who can't afford downtime or data risk. HIPAA compliance is included in every edition — at no additional cost — and backed by Giva’s cyber liability insurance policy.
Customer Testimonials
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We selected Giva in 2014 because you were $1 million cheaper and had about 80% of the functionality of ServiceNow®, and we could get up and running in many orders of magnitude less time with Giva than ServiceNow.
Mike Norman
Director
Giva's HIPAA compliant cloud IT help desk application has been an important foundation to our new strategy in IT, and has helped us achieve a 90% Service Level Agreement (SLA) compliance.
Louis Duhé
Vice President & Chief Information Officer
Giva is very easy to use and intuitive, and quick and cost-efficient to set up and customize. It is a highly visual product with icons and 'human friendly formats' that remind me of the Apple genre, with a clean, easy, elegant and simple to use interface.
Michael Kircher
Vice President Customer Service
The Giva Service Management Suite and reports are consistently fast and responsive, proving that Giva has figured out how to build and scale a true cloud application delivered over the public Internet.
David Burne
IT Leader
Giva is a pleasure to use, it is highly functional, we were up and running fast and the technical support is outstanding. We are very pleased with our choice of Giva.
Chris Jerry
Support Center Manager
Giva is an outstanding IT service desk product and we recommend it to anybody that wants to increase customer satisfaction and IT productivity while lowering costs by saving man-hours.
Eric Taylor
IT Manager
The Giva Service Management Suite is a highly reliable solution which meets the demanding and high expectations of our customers.
Jim Kline
Director of Technology Group Operations
Schedule a demo now, or start your own free, 30-day trial today.
Get free set-up assistance. At no cost to you, Giva's well-trained product experts will answer questions and make setup/configuration recommendations during the 30-day trial.
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