Customer Service Industry Best Practice Whitepapers

Get outstanding results from your customer service organization with new ideas and best practice approaches.

Featured Whitepapers

 

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Additional Whitepapers

Customer Service Whitepapers

• Customer Service Best Practices - What Features and Functions You Should Look For in Customer Service Software

• How to Leverage Metrics & KPIs to Reduce Call Volume

• Implementing Service Level Agreements - IT Service Desk - The critical element in service delivery

• Sample Service Level Agreement (SLA)

• Knowledge Management Return On Investment (ROI) Overview

• Ten Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 1

• Ten Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 2

• Ten Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 3

• The Value of Surveys

• Save Money With a Cloud Application

• How to Select the Best Contact Center Outsourcer & Create a Win/Win Partnership

• Interview Question and Answers for Any Job Candidate

• Giva Cloud Customer Service Quick Reference Guide

• Giva HIPAA Compliance Documentation