Customer Service Industry Best Practice Whitepapers

Innovative Ideas to Achieve Success In Customer Service

Get outstanding results from your customer service organization with new ideas and best practice approaches.

Featured Whitepapers

Customer Service Best Practices - What Features and Functions You Should Look For in Customer Service Software

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How to Leverage Metrics & KPIs to Reduce Call Volume

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Implementing Service Level Agreements - The critical element in service delivery

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Additional Whitepapers

Customer Service Whitepapers

Customer Service Best Practices - What Features and Functions You Should Look For in Customer Service Software

How to Leverage Metrics & KPIs to Reduce Call Volume

Implementing Service Level Agreements - IT Service Desk - The critical element in service delivery

Sample Service Level Agreement (SLA)

Knowledge Management Return On Investment (ROI) Overview

Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 1

Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 2

Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 3

The Value of Customer Surveys

Save Money With Software-as-a-Service (SaaS)/Cloud Applications

How to Select the Best Contact Center Outsourcer & Create a Win/Win Partnership

Interview Question and Answers for Any Job Candidate

Quick Start Guide - Giva Service Management Suite™

Giva HIPAA Compliance Documentation

Why the Cloud is Taking Over Traditional IT Systems?

Why HIPAA Compliance Should Be Applied to Other Industries to Increase Security

Why Encourage Negative Feedback to Make Customers "Sticky"

How to Inspire the Mind of IT Company Leaders

How to Inspire the Mind of a Company Leader

How to Get Senior Leaders on Board with Purchasing New IT Help Desk and Customer Service Software

5 Pitfalls to Avoid When Buying Cloud Software

Customer Escalations - Why You Should Reward Customers Who Complain

A Step-by-Step Guide to Choosing Help Desk Software

13 Ways to Develop Your Company's Help Desk Best Practices

5 Ways Every Leader Could Benefit From Meditation and Mindfulness