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Customer Service Industry Best Practice Whitepapers

Innovative Ideas to Achieve Success In Customer Service
Get outstanding results from your customer service organization with new ideas and best practice approaches.

Customer Service Industry Best Practice Whitepapers

Innovative Ideas to Achieve Success In Customer Service
Get outstanding results from your customer service organization with new ideas and best practice approaches.

Featured Whitepapers

Customer Service Best Practices - What Features and Functions You Should Look For in Customer Service Software
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How to Leverage Metrics & KPIs to Reduce Call Volume
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Implementing Service Level Agreements - The critical element in service delivery
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Additional Whitepapers

Customer Service Whitepapers
Customer Service Best Practices - What Features and Functions You Should Look For in Customer Service Software
How to Leverage Metrics & KPIs to Reduce Call Volume
Implementing Service Level Agreements - IT Service Desk - The critical element in service delivery
Sample Service Level Agreement (SLA)
Knowledge Management Return On Investment (ROI) Overview
Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 1
Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 2
Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 3
The Value of Customer Surveys
Save Money With Software-as-a-Service (SaaS)/Cloud Applications
How to Select the Best Contact Center Outsourcer & Create a Win/Win Partnership
Interview Question and Answers for Any Job Candidate
Quick Start Guide - Giva Service Management Suite™
Giva HIPAA Compliance Documentation
Why the Cloud is Taking Over Traditional IT Systems?
Why HIPAA Compliance Should Be Applied to Other Industries to Increase Security
Why Encourage Negative Feedback to Make Customers "Sticky"
How to Inspire the Mind of IT Company Leaders
How to Inspire the Mind of a Company Leader
How to Get Senior Leaders on Board with Purchasing New IT Help Desk and Customer Service Software
5 Pitfalls to Avoid When Buying Cloud Software
Customer Escalations - Why You Should Reward Customers Who Complain
A Step-by-Step Guide to Choosing Help Desk Software
13 Ways to Develop Your Company's Help Desk Best Practices
5 Ways Every Leader Could Benefit From Meditation and Mindfulness
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