Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

The Giva Difference

Giva helps teams achieve Service Management excellence

  • Deploy in days, train in 1 hour
  • Robust, fast & painless reporting for higher quality decision-making
  • Highly customizable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

Why Giva for Help Desk, IT Service Management and Customer Service?

HIPAA-compliant SSAE 18 SCO II Type 2 & other security audits.
Hardened and secure infrastructure & Multi-Factor Authentication (MFA).
ITIL® foundation-based best-practice framework to guide IT Service Management.
MetroHealth
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Customer Success

Featured Whitepapers

Blog

Ideas for Improving Customer Service
Nov 14, 2024 - 15 Cutting-Edge Ideas for Improving Customer Service in 2025
Ideas for Improving Customer Service
The world of customer service is constantly evolving, especially given modern technology. Read more
ITSM Trends
Nov 11, 2024 - 10 ITSM Trends for 2025: Changes to Streamline Your IT Service Management
ITSM Trends
For 2025, IT Service Management (ITSM) is set to evolve significantly with technology-driven advancements. Read more
Proactive Customer Service
Nov 6, 2024 - 20 Top Strategies for Proactive Customer Service Plus Examples
Proactive Customer Service
With the speed of information, gone are the days where businesses can wait for problems to arise before addressing them. Read more