Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned
The Giva Difference
Giva helps teams achieve Service Management excellence
- Deploy in days, train in 1 hour
- Robust, fast & painless reporting for higher quality decision-making
- Highly customizable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned
Why Giva for Help Desk, IT Service Management and Customer Service?
HIPAA-compliant SSAE 18 SCO II Type 2 & other security audits.
Hardened and secure infrastructure & Multi-Factor Authentication (MFA).
ITIL® foundation-based best-practice framework to guide IT Service Management.
Customer Success
- 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
- 60% reduction in the 5 year Total Cost of Ownership (TCO)
- Saved at least 1 FTE due to lower ongoing administration
- Increased to 90% achievement in meeting service level agreements
- 70% reduction in generating reports and admin; eliminated 35 hours/month
- 50% faster to create/assign a service request
- 80% increase in productivity by using Giva's dashboards and reports
- 60% increase in meeting service level agreements
- 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
- A 100 percent Web-based call center software solution
- Real-time reports for Tokyo headquarters that help improve Casio product set-up and ease of use
- Integrated knowledge base and FAQ section to speed issue resolution and increase customer satisfaction
- 90% reduction in the time required to configure/customize Giva
- 50% lower TCO over a three year period
- 40% increase in productivity of the IT service desk team by using Giva reports and dashboards
- 30% increase in productivity by using Giva dashboards and reports
- Eliminated 24 hours/month of work to prepare reports
- 50% decrease in time required to open cases
- 60% increase in IT productivity by using the dashboards and real-time reports
- 70% easier ability to open service requests due to intuitiveness
- 70% increase in IT productivity due to the self-service portal
- 80% increase in capturing off-hour calls due to anytime/anywhere access & Giva's intuitive design
- 70% increase in support management productivity using the Giva dashboard & real-time reports
- 60% increase in meeting Service Level Agreements
- 70% increase in productivity by using Giva dashboards and reports
- 60% increase in productivity in managing customer service level agreements (SLAs)
- 70% easier to get up and running on Giva
- 75% reduction in time to deploy Giva's incident and problem management modules
- Saved 1 FTE position due to significantly less ongoing administration/maintenance and easier to use reporting
- Significant reduction in the Total Cost of Ownership (TCO)
- 70% increase in attorney and staff customer satisfaction with IT
- 70% increase in overall IT productivity
- Eliminated 8 hours per week generating reports
- 70% cost savings when considering the total cost of ownership (TCO) over a 3 year period
- 70% increase in IT productivity in using the dashboards and real-time reports
- 65% increase in first call resolution metrics
- 70% decrease in call time due to intuitive design
- 70% increase in effectiveness in working with the development department
- 70% increase in number of calls captured due to intuitive design
- 70% decrease in labor costs by tracking IT changes with Giva
- 80% decrease in IT auditing costs estimated for next year's public accounting firm audit
- Significantly increased IT infrastructure uptime
- An ITIL-compliant help desk and customer service solution that helped PCTS deliver extraordinary service to mission-critical operating and emergency rooms nationwide
- Multiple service desks for its internal IT help desk and customer service organizations
- One-week deployment for a geographically dispersed workforce
- 60 percent higher ROI than competing help desk software applications
- Tools to maintain an 80 percent first call resolution rate
- An 85 percent increase in attorney satisfaction with IT support and the ability to maintain a 4.9 customers satisfaction rating from attorneys out of possible 5.0
- 35% decrease in labor hours required to generate monthly and ad hoc reports
- Significant increase in attorney satisfaction with the IT department
- Provided Trend Reports, Dashboards, Charts, and Metrics, which enabled quick action to keep attorneys productive
- A single IT platform for a 24x7 worldwide outsourced customer service and support operation
- Product and service differentiation in the very competitive outsourcing business to help ContactWorks win more business
- Increased technical creditability with prospects
- Decreased average time to close service requests by 40 percent
- Increased first call resolution by 45 percent
- Increased employee satisfaction with IT, Facilities, Human Resources, and other operations departments
Featured Whitepapers
Blog
Oct 29, 2024 - Complete Guide to ITSM Ticket Management Plus Workflows and Best Practices
With technologies in every business now, Information Technology (IT) departments are tasked with providing support for those technologies. Read more
Oct 24, 2024 - AI in IT Fully Examined: Streamlining Operations with Practical Solutions and Benefits
Artificial Intelligence (AI) is making a significant impact across various industries, and IT is no exception. Read more
Oct 17, 2024 - Contact Center Productivity: What It Is and 7 Ways to Improve It
Contact centers (not to be confused with call centers) are the nucleus of a company's interactions with its customers. Read more
