Asset Management Software
Giva eAssetManager & eSoftwareManager
Today, business moves at an unimaginable pace. Mobile employees and their technology tools travel the globe in a flash. Hardware and software rapidly change. Threats to your IT infrastructure abound. In this environment, the challenge of tracking and managing your IT assets is daunting.
Giva eAssetManager™ and Giva eSoftwareManager™ are asset management software solutions that help you track hardware and software history, license status, and ownership, providing complete IT asset management. With a single Configuration Management Database (CMDB), they deliver an intelligent data repository for all hardware and software assets and allow you to track and view the inter-relationships between incidents, problems, and these assets.
Together, Giva eAssetManager and Giva eSoftwareManager work as a complement to Giva eHelpDesk to help you manage your IT assets and provide excellent service to your users.
Giva is HIPAA Compliant!
Giva makes HIPAA compliance very easy for our customers since the data center, hardware and software infrastructure of Giva's cloud help desk software meet the very strict HIPAA compliance regulations. Giva uses HIPAA-compliant data encryption to ensure that all PHI data in hospital and healthcare electronic health and medical records is secure.
Giva's HIPAA-compliant security approach uses a comprehensive, multi-tiered security strategy to protect PHI in electronic health and medical records combined with a multi-tenant infrastructure to manage costs for our customers. A security-first approach means that a regular assessment of application vulnerabilities is a key part of providing the highest levels of data security for PHI from electronic health and medical records. Proper log management is utilized for anomaly detection and forensic analysis.
Features
Giva eAssetManager™ and Giva eSoftwareManager™, and Giva eAutoDiscovery™ provide:
- Customizable fields, screen, and options to meet the unique requirements of your organization
- Standard templates to help you quickly get started
- Configuration Management Database (CMDB) to provide accurate, automated, and an up-to-date centralized repository describing all of the IT assets and configurations in your organization and track all interrelationships between assets, incidents, and problems
- Change history to automatically track all software and hardware adds and removes
- Software license compliance reports to track the number of licenses installed and available
- Complete asset information available in one click
- Quick views display all assets assigned to an employee
- Ability to re-assign and loan assets to employees, while maintaining change histories
- 12 pre-defined, customizable reports to more strategically manage company assets for a high ROI
- Seamless integration with self-service Web portal
- Seamless integration with Giva eHelpDesk™ and Giva eChangeManager™
- ITIL-compliance
Benefits
Giva eAssetManager and Giva eSoftwareManager are 100 percent Web-native, ITIL-compliant asset management software solutions that:
- Increase first call resolution by faster diagnosis of hardware and software problems
- Reduce average call length by using a single Configuration Management Database (CMDB) to track all asset lifecycle events
- Enhance customer satisfaction by speeding problem resolution
- Improve purchasing decisions and corporate asset acquisition policy by providing data analysis and exception reports on problem hardware and software
- Reduce costs by closely monitoring software licenses for re-use
- Decrease risk of costly software license compliance audits by closely monitoring software license usage
- Protect company assets by documenting assets assigned and loaned to employees
- Increase efficiency and lower cost of corporate upgrades by providing easy-to-use hardware and software reports
- Speed business decisions by delivering accurate, real-time reports
- Minimize resources required to manage leased assets and more effectively plan for transitions
- Helps ensure Sarbanes-Oxley compliance and reduces business risk by providing complete audit trails
