Executive IT Insights: Navigating Business, Tech, and Security

Explore "Executive IT Insights," delving into the executive realm of information technology. Our blog category is your gateway to business strategies, tech trends, and security insights. Whether you're an IT director, CIO, or executive, join us for a nuanced perspective on navigating the digital era.

16 Examples of Internal Customers, Including Their Common and Unique Support Needs

Examples of Internal Customers

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For any business, understanding the concept of internal customers is most important for keeping all departments working together and operating efficiently.

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IT Help Desk Ultimate Guide

IT Help Desk

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In this ultimate guide to IT Help Desks, we are going to deep-dive into the definition, best practices, pros and cons of outsourcing, comparisons with alternative IT provisions, and the best SaaS tools for IT help desks.

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35 Unique Help Desk Metrics for the Best Agent Performance

Help Desk Metrics

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Measuring help desk agent performance effectively is important for monitoring efficiency of support teams. By tracking key help desk metrics, organizations can gain valuable insights into their help desk operations.

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15 Innovative Call Reduction Strategies and How To’s for Today’s Customer Support

Call Reduction Strategies

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Effective call reduction strategies help maintain a streamlined and efficient call center or help desk operation. By implementing a variety of techniques, companies can not only decrease call volumes but also enhance customer satisfaction and operational efficiency.

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Complete Guide to Information Technology (IT) Customer Service

IT Customer Service

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While sometimes not considered so, Information Technology (IT) is very customer-oriented. One of the most important functions and measures of success is how customer service is delivered from IT departments.

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Internal Ticketing System: Definition, Top Features, Benefits, and How to Implement

Internal Ticketing System

Internal ticketing systems are an essential part of modern organizational and operational efficiency. IT Service Management (ITSM) teams and help desks often use an internal IT ticketing system to log support tickets. Employees ask for help or for more information, and support team members respond to these with answers or other assistance.

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Service Desk Automation: 15 Innovations Plus Best Practices and Challenges with Solutions

Service Desk Automation

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Streamlined and responsive IT Service Management (ITSM) has become a necessity for promoting business efficiency and enhancing user productivity and satisfaction. Service Desk Automation has taken center stage in enhancing the way organizations manage their IT support operations.

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Top 10 IT Help Desk Outsourcing Providers for 2024 Plus Outsourcing Benefits and Cautions

IT Help Desk Outsourcing

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IT help desk outsourcing has been around almost as long as there have been IT help desks.

IT help desks play a vital role in ensuring businesses' IT infrastructure, hardware, and software run as they should. Otherwise, businesses and organizations everywhere would run the risk of unexpected downtime, critical failures, cyberattacks, and more mundane but time-consuming headaches like being locked out of email inboxes and broken printers.

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Sample Role-Play Change Advisory Board (CAB) Meeting with Best Practices

Change Advisory Board (CAB) Meeting

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Properly managing changes to IT infrastructure is not just a necessity but a strategic imperative. A Change Advisory Board (CAB) plays a central role in this process. Their work in meeting together aims to thoroughly examine and proactively prepare these change plans.

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Proactive IT Fully Explained: What It Is, Its Benefits, and 15 Top How To's

Proactive IT

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Many companies use some form of IT Service Management (ITSM), or have an IT department that is usually in-house or through a dedicated Managed Service Provider (MSP).

IT teams or MSPs can provide reactive or proactive IT support, or a mix of both.

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