Eliminate Service Desk Express upgrades & software maintenance with Giva SaaS
Is the cost of annual software maintenance, consultants and upgrade fees for BMC Service Desk Express too high?
BMC Service Desk Express Suite customers face a resource-intensive and expensive proposition to continue to maintain their service desk application.
With Giva, BMC Service Desk Express customers on average experienced a:
- 45% decrease in annual maintenance cost (Giva annual subscription cost was 45% less than BMC annual maintenance)
- 90% decrease in implementation time and cost
- Eliminated all servers, software and upgrade costs
- Decreased headcount required to maintain service desk application
|Giva Service Management Suite™||BMC Service Desk Express Suite 9.x|
|Customers experienced a 45% decrease in annual software maintenance cost (Giva annual subscription cost was 45% less than BMC annual maintenance cost) ||vs.||Purchase licenses, servers, software and add-on modules. Also, significant FTE headcount and expensive consultants required for ongoing "care and feeding"|
|Coded from the ground-up with a Web-native architecture and built in 1999 for the Internet ||vs.||Architected before the Internet-client/server|
|Web 2.0 Intuitive Design—Agents can learn in just 1 hour ||vs.||Client/server interface|
|Implementation in just 1 week ||vs.||Implementation often measured in months and quarters |
|Architecture built on ITIL from our first line of code-modules seamlessly integrated ||vs.||A legacy application that evolved with add-ons|
|Quarterly enhancements are seamless with Giva Software-as-Service (SaaS)||vs.||With traditional software, upgrades will distract your business, cost significant fees, require FTE headcount and expensive consultants|