Eliminate Service Desk Express upgrades & software maintenance with Giva SaaS
Is the cost of annual software maintenance, consultants and upgrade fees for BMC Service Desk Express too high?
BMC Service Desk Express Suite customers face a resource-intensive and expensive proposition to continue to maintain their service desk application.
With Giva, BMC Service Desk Express customers on average experienced a:
- 45% decrease in annual maintenance cost (Giva annual subscription cost was 45% less than BMC annual maintenance)
- 90% decrease in implementation time and cost
- Eliminated all servers, software and upgrade costs
- Decreased headcount required to maintain service desk application
| Giva Service Management Suite™ | BMC Service Desk Express Suite 9.x | |
|---|---|---|
| Customers experienced a 45% decrease in annual software maintenance cost (Giva annual subscription cost was 45% less than BMC annual maintenance cost) | vs. | Purchase licenses, servers, software and add-on modules. Also, significant FTE headcount and expensive consultants required for ongoing "care and feeding" |
| Coded from the ground-up with a Web-native architecture and built in 1999 for the Internet | vs. | Architected before the Internet-client/server |
| Web 2.0 Intuitive Design—Agents can learn in just 1 hour | vs. | Client/server interface |
| Implementation in just 1 week | vs. | Implementation often measured in months and quarters |
| Architecture built on ITIL from our first line of code-modules seamlessly integrated | vs. | A legacy application that evolved with add-ons |
| Quarterly enhancements are seamless with Giva Software-as-Service (SaaS) | vs. | With traditional software, upgrades will distract your business, cost significant fees, require FTE headcount and expensive consultants |