Case Study - Giva's Easy 3 Click Reporting

Posted: May 26, 2010 10:51 AM
Categories: Insights For Customer Service Leaders , Insights For CIOs & IT Directors , Software as a Service-SaaS, Help Desk Best Practices, Customer Service Best Practices

Learn more about customer service best practices from this consumer electronics industry innovator.

iZ3D Inc. is a leading innovator of 3D stereoscopic viewing display solutions. In addition, the company enables 3D content creation, and promotes the accelerated proliferation of 3D for entertainment and professional applications.

The Giva Service Management Suite™, including Giva eCustomerService™ and Giva eKnowledgeManager™, was deployed in June 2007 to address the company's customer service and knowledge management software needs.

Giva eCustomerService, a web-based customer service solution, provided:

Fast and easy deployment in a week despite significant customizations
Very affordable price point with a lower Total Cost of Ownership (TCO) and higher ROI than competitive offerings
Seamless integration with the iZ3D web site
Rich graphical views of data with Dashboards, Charts, and Metrics to allow iZ3D to focus on their customer service priorities
Giva's Easy 3 Click Reporting Engine™ to easily run reports

See https://www.givainc.com/case-study/index.htm to read more and download the case study

Client Success

50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
60% reduction in the 5 year Total Cost of Ownership (TCO)
Saved at least 1 FTE due to lower ongoing administration
Saved 1 week per month due to easy to use reports

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Increased to 90% achievement in meeting service level agreements
70% reduction in generating reports and admin; eliminated 35 hours/month
50% faster to create/assign a service request
60% increase in information captured during the initial phone call
50% increase in the number of service requests created due to intuitive design

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80% increase in productivity by using Giva's dashboards and reports
60% increase in meeting service level agreements
45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
50% increase in productivity by using Giva's integrated custom forms

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