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Case Study - Giva's Easy 3 Click Reporting
Learn more about customer service best practices from this consumer electronics industry innovator.
iZ3D Inc. is a leading innovator of 3D stereoscopic viewing display solutions. In addition, the company enables 3D content creation, and promotes the accelerated proliferation of 3D for entertainment and professional applications.
The Giva Service Management Suite™, including Giva eCustomerService™ and Giva eKnowledgeManager™, was deployed in June 2007 to address the company's customer service and knowledge management software needs.
Giva eCustomerService, a web-based customer service solution, provided:
- Fast and easy deployment in a week despite significant customizations
- Very affordable price point with a lower Total Cost of Ownership (TCO) and higher ROI than competitive offerings
- Seamless integration with the iZ3D web site
- Rich graphical views of data with Dashboards, Charts, and Metrics to allow iZ3D to focus on their customer service priorities
- Giva's Easy 3 Click Reporting Engine™ to easily run reports
See https://www.givainc.com/case-study/index.htm to read more and download the case study
- 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
- 60% reduction in the 5 year Total Cost of Ownership (TCO)
- Saved at least 1 FTE due to lower ongoing administration
- Saved 1 week per month due to easy to use reports
- Increased to 90% achievement in meeting service level agreements
- 70% reduction in generating reports and admin; eliminated 35 hours/month
- 50% faster to create/assign a service request
- 60% increase in information captured during the initial phone call
- 50% increase in the number of service requests created due to intuitive design
- 80% increase in productivity by using Giva's dashboards and reports
- 60% increase in meeting service level agreements
- 50% increase in productivity by using Giva's integrated custom forms
- 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
