ContactWorks offers a complete range of flexible, scalable and competitive outsourced call center and customer contact services. Client engagements include technical support, customer service and support, sales and sales support, training, promotion support, channel development, and turnkey sales and marketing management.
The Giva Service Management Suite™, including Giva eCustomerService™ and Giva eKnowledgeManager™, was deployed to address the company's need for a 24 x 7 worldwide outsourced customer service and support Cloud Computing SaaS solution.
Giva's eCustomerService, a web-based customer service Software-as-a-Service (SaaS) application, and professional services provided:
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