Why Use IT Dashboards for the Help Desk?

See IT help desk & customer service dashboards:




A dashboard is an extraordinary tool, one that provides a single,

easy-to-understand view of critical business and operational data. But going

far beyond data, a dashboard helps managers focus on the things that matter,

giving them the information they need to effectively monitor their company's

performance - and take action.

Do you know how your organization is performing right now?

Can your managers and employees link their day-to-day work and job

performance to your company's key objectives?

Dashboards make these things possible. And today's advanced

dashboard-building tools make it easy to deliver dashboards across your

enterprise. The benefits are extraordinary:

* Dashboards highlight business metrics that are critical to your

organization's strategy. Improved visibility helps managers focus on key

initiatives. And better insight into business information makes it possible

to make smarter decisions and, ultimately, improve organizational


* Dashboards give you the ability to closely monitor key performance

indicators (KPIs). Critical business data is presented in easy-to-understand

speedometers, dynamic graphs and tables. Stoplights and alerts tell you when

performance is above, on or below target. And because information is

presented against time (instead of a snapshot), trends are more visible.

* Dashboards are the key to performance management. No matter what

performance management methodology your company uses, a dashboard can be

built to support it. Strategy-focused dashboards can be deployed throughout

the organization, improving performance by putting powerful analytic

functionality in the hands of business users.


See IT help desk & customer service dashboards:


Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms