Eliminate BMC Service Desk Express Upgrades & Maintenance

 

Replace BMC Service Desk Express with Giva Cloud Computing

Save money with Giva SaaS Is the very high cost of BMC Service Desk Express consulting, upgrades and software maintenance not in your IT budget?

With Giva, BMC Service Desk Express customers on average experienced a:

  • 60% decrease in TCO
  • 90% decrease in implementation time and cost
  • Eliminated servers, software and upgrade costs
  • Decreased headcount required to maintain service desk application

Get a quote from your BMC Service Desk Express consultant and then contact Giva.

 

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View IT Help Desk Reports, KPIs & Metrics examples

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms