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White Paper Series-IT Help Desk & Customer Service Cloud

 

Giva® reduces the complexity of the software purchase process with its new series of complimentary vendor-independent white papers. These white papers inform and educate professionals such as CFOs, CIOs, VPs and Directors of Customer Service and Information Technology.

"These white papers are a distillation of lessons learned over a decade. They provide practical answers and a 'how to' approach to overcoming all the challenges of purchasing new software," said Ron Avignone, founder of Giva, Inc.

Customers interested in purchasing IT help desk or customer service cloud software encounter a myriad of problems and obstacles during the purchase process. Giva's white papers build a foundation of understanding including all the internal issues to consider and well as the external process of engaging with vendors.

These white papers provide practical "how to" advice to assist in becoming a more informed buyer. With the tools provided, companies can make a more rigorous and objective comparison of vendors based upon a prioritized list of feature requirements. The white papers also provide education on how to lead the vendor qualification process with expertise and confidence. Effectively coaching a team on how to shortlist the right vendors for a rigorous vetting process is also discussed as well as insights about how to negotiate a better license agreement. The white papers help avoid mistakes that even the most experienced professionals make that cost a lot of time and money. Evaluation teams and senior executives making important business decisions can now approach the purchase of IT help desk and customer service cloud software in a much more rigorous and analytical manner.

This white paper series is now available for download:

This white paper series is now available for download:

"Giva has literally worked with thousands of IT and customer service professionals since 1999", said Ron Avignone, founder of Giva, Inc. "We listened to many companies struggle with the purchase process and they asked us for our help. These white papers are a distillation of lessons learned over a decade. They provide practical answers and a 'how to' approach to overcoming all the challenges of purchasing new software."

About Giva:

Founded in 1999, Giva was among the first companies to provide a suite of applications specifically architected for the public cloud. Now, with over a decade of refinements including thousands of enhancements, the Giva Service Management™ Suite is the most customer feedback driven cloud computing suite for the ITIL Help Desk, Customer Service/Call Center and Service Desk. Visual reporting, management dashboards and a radically intuitive service request design, make the Giva Service Management™ Suite highly differentiated from all other solutions. Customizations are all point and click with no programming or consulting necessary so Giva delivers a substantially lower total cost of ownership solution. Giva is a private company headquartered in Santa Clara, California serving delighted customers worldwide.

PR contact:

Email: pr@givainc.com
Phone: 408.260.9000

Help Desk Software's Gravatar Excellent information! As you have discussed, purchasing new software to improve a company's outcome is a large decision to make and it is imperative to make the right choice when selecting software. A carefully well thought out plan of action, with a list of most important features will help in the evaluation and comparison of products. In any competitive market, streamlining and automating becomes necessary, but there cannot be any loss of quality or customer satisfaction.
# Posted By Help Desk Software at 5/18/13 3:15 PM