IT Change Management Cloud Software

Change Management

Change Management ensures that the IT organization uses standardized methods and techniques for efficient and prompt handling of all changes in order to prevent change-related Incidents.

The Giva change management software allows users to raise Requests for Change (RFCs) to Change Management with the information of Known Errors so that the Change and Release processes can correct the errors, improve the infrastructure, and eliminate further Incidents.

Based on industry best practices, Giva eChangeManager provides control and management of the complete lifecycle of RFCs, including:

  • Acceptance
  • Classification
  • Approval and Planning
  • Coordination
  • Evaluation

Changes in the IT infrastructure may arise reactively in response to Problems or externally imposed requirements. Changes may also arise from the desire to improve IT efficiency and effectiveness. In addition, Changes can arise from new business initiatives or from programs, projects, or service improvement initiatives.

Giva eChangeManager can help you:

  • Ensure standardized methods, processes and procedures are used for all changes
  • Facilitate efficient and prompt handling of all changes
  • Maintain the proper balance between the need for change and the potential detrimental impact of changes

The Giva change management software assists the Change Management team to approve and control changes to all Configuration Items (CIs) in the live environment. Giva eChangeManager assists the Change Management team to:

  • Accept and classify RFCs
  • Assess the impact, cost, benefit, and risk of proposed changes
  • Develop business justification and obtain approval
  • Manage and coordinate change implementation
  • Monitor and report on the implementation
  • Review and close RFCs

Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 50% increase in productivity by using Giva's integrated custom forms
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use