Giva® has announced a series of white papers designed to reduce the complexity of the software or cloud buying process by providing forty penetrating questions to ask vendors to become a more informed buyer. Customers interested in purchasing any software or cloud services (for example, IT help desk or customer service) encounter a myriad of problems and obstacles during the purchase process. This white paper series teaches customers how to more quickly qualify and evaluate any software vendor.
"Penetrating questions are the most powerful way to uncover the truth. Those that can lead the questioning will have more influence in the relationship and set the tone," said Ron Avignone, founder of Giva, Inc.
These white papers provide practical "how to" advice to assist in becoming a more informed buyer. With the tools provided, companies can make a more rigorous and objective comparison of vendors. The white papers help avoid mistakes that even the most experienced professionals make that cost a lot of time and money. Evaluation teams and senior executives making important business decisions can now approach the purchase of any software (including IT help desk or customer service) or cloud services in a much more rigorous and analytical manner.
Some topics covered include:
This white paper series is now available for download:
"We listened to many companies struggle with the purchase process and they asked us for our help," said Ron Avignone, founder of Giva, Inc. "Penetrating questions are the most powerful way to uncover the truth. Those that can lead the questioning will have more influence in the relationship and set the tone. During the buying process, Giva has been asked these questions. We know that they are powerful and reveal the true character of a vendor."
Founded in 1999, Giva was among the first companies to provide a suite of applications specifically architected for the public cloud. Now, with over a decade of refinements including thousands of enhancements, the Giva Service Management™ Suite is the most customer feedback driven cloud computing suite for the ITIL Help Desk, Customer Service/Call Center and Service Desk. Visual reporting, management dashboards and a radically intuitive service request design, make the Giva Service Management™ Suite highly differentiated from all other solutions. Customizations are all point and click with no programming or consulting necessary so Giva delivers a substantially lower total cost of ownership solution. Giva is a private company headquartered in Santa Clara, California serving delighted customers worldwide.