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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Is Your HIPAA Compliant Cloud Call Center Keeping Up?

Is Your HIPAA Compliant Cloud Call Center Keeping Up

Photo Attribution: Reenya/Shutterstock.com

Attention state and local healthcare agencies and hospitals:

Do you have a HIPAA compliant cloud call center that can scale with your high volumes?

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5 ITSM Trends in 2020

5 ITSM Trends in 2020

Photo Attribution: Profit_Image/Shutterstock.com

The value of IT Service Management has largely been recognized over recent years. It plays a major role in improving organization functions and opens up new possibilities for development. Because ITSM is very much influenced by technological innovations, it has experienced many changes over the past year. Giva has compiled a list of upcoming trends and changes affecting ITSM in 2020:

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4 Compelling Reasons to Make Giva Your Service Management Solution

4 Compelling Reasons to Make Giva Your Service Management Solution

For two decades, Giva has been offering its cloud software Service Management Suiteā„¢ at an affordable price, with options that can accommodate teams, small and medium businesses and large enterprises. In spite of the industry's competitive nature, Giva plays a major role in its customers' growth and expansion projects by providing Agile customer service help desk, service desk, asset management, knowledge management and IT change management software. Here are just a few reasons why Giva could truly be the bridge to your breakout success.

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5 Types of Help Desk: Which is Right For You?

5 Types of Help Desk: Which is Right For You

Help desks are typically grouped according to their form of deployment, the size of a client's business and whether the software's source code is accessible and easy to alter. When searching for the perfect help desk, you must take these elements into consideration. The following is an explanation of the five main types of help desk software currently on the market.

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4 Compelling Reasons to Outsource Your IT Help Desk

4 Compelling Reasons to Outsource Your IT Help Desk

While keeping your help desk close to home may have its advantages, sometimes its processes become too much to handle and outsourcing your service desk begins to appear like a better option. Listed below are several advantages to consider for outsourcing your help desk to a third party vendor.

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7 Best Practices for Knowledge Management Organizational Culture

Knowledge Management Best Practices

The effective implementation of Knowledge Management (KM) can reap great rewards. A decrease in expenses will take place even if an increase in revenue does not occur. However, the reality is that not all businesses are capable of building successful KM databases and most of their issues lie with organizational culture. Here are seven best practices in organizational culture that can help in ensuring a lucrative KM initiative:

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Top 5 Customer Service Trends in 2018

2018 Top Customer Service Trends

The year 2017 witnessed many significant changes and developments in the customer service industry. Customer service professionals are always looking for ways to keep with the times and meet the constantly evolving customer demands. This is because it is expected that within approximately two years time, customer experience will surpass cost and product as a key brand differentiator. Below is a list five predicted trends in customer service that may appear in 2018:

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5 Signs it is Time to Change Your Help Desk

Help Desk Problems & Issues

Have you noticed that your help desk can no longer support your organization's efficiency levels? Are its service levels at a constant decline? Do you feel that you can receive better value for your money from a better and more accommodating help desk? Here are five indications that your current help desk is no longer the best option for your organization:

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6 Important Considerations for Cloud Service Level Agreements (SLA)

Cloud Service Level Agreements

When it comes to cloud computing, service level agreements (SLA) act as both the structure and warranty of the terms of the relationship between the consumer and provider. SLAs that are tailored toward services in the cloud often include information that differs from other agreements of the same stature.

The following are important 6 considerations for service level agreements customized for the cloud of which to be aware:

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5 Ways to Become More Customer Centric

Customer First Customer Service

In strong customer-centric strategies, the customer is the business. So much so, that everything is molded into form through the buyer's perspective. It is as if the customer himself is creating the product or service for his own benefit. Listed below are five tips and tricks that can help businesses develop their customer-centric strategies:

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