Giva Blog Categories : Insights For Customer Service Leaders

How to Leverage Customer Intelligence to Reduce Operating Costs

How to Leverage Customer Intelligence to Reduce Operating Costs

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What is Customer Intelligence (CI)?

The internet is home to many tracking tools designed to gather valuable information to better profile consumers. This information is so valuable that it is usually sold to third-party companies for further follow-up.

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3 Must-Have Customer Service Tools to Scale Your Startup

3 Must Have Customer Service Tools to Scale Your Startup

Photo Attribution: Fazakas Mihaly/Shutterstock.com

Customer service is a necessary component to any startup. It is important to have customer management strategies in place so you can properly serve your current customers while making it attractive for leads to become customers. There are many software solutions that cater to startups' customer service needs, but there are three main tools that can help quickly scale your startup; these are:

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How a Mobile Help Desk Solves These Top 5 Obstacles to Providing High Quality Customer Service

Mobile Help Desk Solves Top 5 Obstacles to High Quality Customer Service

Photo Attribution: wanpatsorn/Shutterstock.com

A mobile help desk is a tool used by organizations to better communicate with their customers. It provides the opportunity to not only standardize communications but also to improve the speed of replies. Help desks initially began as ticketing systems to handle customer concerns but have grown to become a one-stop-shop for customer service best practices. What can a mobile help desk do for you today? It provides insight into the experiences of your customers and internal features including the performance of your support teams.

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HIPAA-Compliant Text Messaging and Why You Need It

HIPAA-Compliant Secure Text Messaging

Running a hospital presents a variety of unique challenges. It is like many other businesses as it requires effective leadership and communication to run smoothly, but the extra factor is the importance of timeliness. All businesses require quick employee response, but this could not be truer for a healthcare facility. Patients and their health can be unpredictable. There should be a method of reaching healthcare professionals promptly while still protecting the sensitive information being transmitted.

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Canada Introduces Bill to Further Protect Consumer Privacy

Canda Consumer Privacy Bill

Photo Attribution: elomda/Shutterstock.com

Bill C-11, also known as the Digital Charter Implementation Act, was introduced in the House of Commons in Canada, on December 2, 2020. Its aim is to amend current acts while creating new guidelines to bolster consumer privacy.

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3 Ways Digital Transformations Improve Healthcare Customer Service & Fall Short

Healthcare Customer Service Digital Transformations

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How Healthcare Customer Service Benefits from Digital Transformations

Throughout recent decades, doctor-patient relationships have completely transformed, with patients now having higher expectations and playing active roles in their own diagnosis and treatment. Accordingly, the evolution of patients from passive individuals into well-informed customers has encouraged the healthcare industry to keep up with new expectations by digitizing its processes. This means that patients can now experience:

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3 Simple Strategies for Boosting Customer Support During & Post-COVID-19

Boost Customer Support During & After Covid-19

Photo Attribution: Juliasart/Shutterstock.com

COVID-19 abruptly changed the way many of us live our day to day lives. With a "new normal" now becoming apparent, businesses have had to change the way they operate. Long line-ups outdoors, capacity limits indoors, and keeping distance from other patrons has changed the way customers are used to shopping at brick and mortar locations.

Perhaps the greatest change is seen in the employee-customer communications. Are there ways your business can still answer questions and resolve issues while customers remain in the comfort of their own homes? The answer is yes, and we have some recommendations to make the transition smoother for businesses.

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3 Top Ways to Provide More Cost-Effective Customer Service

3 Top Ways to Provide More Cost Effective Customer Service

Photo Attribution: BoBaa22/Shutterstock.com

From the right tools to adequate staffing, customer service can turn out to be an expensive venture for businesses of all shapes and sizes. Most of the expenses incurred come from in-house teams, usually those working in a call-center. If customers get off of the phone with your in-house team and still don't have a resolution to their issue, that can also be seen as both time and money wasted. This is especially true if the customer decides to forego your business thanks to that particular experience.

According to Hannah Steiman of Peak Support, there are a few ways in which in-house customer service can become costly:

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The Difference Between Helpdesk, Technical Support & Desktop Support & Skills Required

The Difference Between Helpdesk Technical and Desktop Support and Skills Required

Photo Attribution: Rosadu/Shutterstock.com

With continued growth in computer and hand-held device use in the lives of many brings increasing technical questions and problems that arise. And so, the field of supporting these systems grows along with it, which brings business opportunities for entrepreneurs, and employment opportunities for support personnel.

But there are different types of support needs accompanied by varying required responsibilities and skills. The following are the differences between, and skills required for, three common areas of support: Helpdesk, Technical Support, and Desktop/Deskside Support.

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How to Implement a Cost Effective Help Desk

How to Implement a Cost Effective Help Desk

Photo Attribution: Dusit/Shutterstock.com

Small and medium-sized organizations on a budget may be hesitant to initiate the process of looking into and implementing a help desk solely based on cost. Whether you decide to choose between an open-source program, software based in the cloud, or something else entirely, there are ways to generate cost savings, while still capturing the services you require to operate efficiently. Continue reading to gather our tips on implementing a cost-efficient help desk at your business, even when budgets are tight.

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