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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Giva is Ready to Serve You Through COVID-19

Let us first start by quoting some famous people: "This too shall pass".

Recently, we have seen a significant rise in confirmed cases of the Coronavirus, or COVID-19, across our country. At Giva, we take this situation very seriously and wanted to take a moment to address the actions being taken to protect our people and infrastructure to make sure that Giva can continue to provide services to you, our valued and loyal customers.

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Top 4 Customer Service Trends to Look Out For in 2020

Top 4 Customer Service Trends to Look Out For in 2020

Photo Attribution: Julia's Art/Shutterstock.com

Customer service witnessed many significant changes throughout the year 2019 and the dynamic nature of customer expectations has kept businesses on their toes. Survey predictions made in 2013 said that by 2020 customer experience would overtake price and product as the key distinguishing factor in a brand. More recent surveys support this prediction. The following are some of the top expected trends for the year 2020:

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5 ITSM Trends in 2020

5 ITSM Trends in 2020

Photo Attribution: Profit_Image/Shutterstock.com

The value of IT Service Management has largely been recognized over recent years. It plays a major role in improving organization functions and opens up new possibilities for development. Because ITSM is very much influenced by technological innovations, it has experienced many changes over the past year. Giva has compiled a list of upcoming trends and changes affecting ITSM in 2020:

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Customer Service Events in the U.S. for 2020

Customer Service Events in the US for 2020

Photo Attribution: Artur Szczybylo/Shutterstock.com

Customer service (CS) is becoming one of the biggest differentiators between successful and unsuccessful businesses. More specifically, there has been a rising focus on CS on social media and its effectiveness in increasing revenue. For this reason, many events this year have decided to focus on the digital customer journey. Below is a list of upcoming CS events for 2020.

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4 Compelling Reasons to Make Giva Your Service Management Solution

4 Compelling Reasons to Make Giva Your Service Management Solution

For two decades, Giva has been offering its cloud software Service Management Suite™ at an affordable price, with options that can accommodate teams, small and medium businesses and large enterprises. In spite of the industry's competitive nature, Giva plays a major role in its customers' growth and expansion projects by providing Agile customer service help desk, service desk, asset management, knowledge management and IT change management software. Here are just a few reasons why Giva could truly be the bridge to your breakout success.

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The MetroHealth System Launches New Giva HR Employee Interface

The MetroHealth System Launches New Giva HR Employee Interface

On Monday, August 19th, Giva customer, The MetroHealth System, launched a new internal Human Resources (HR) service using Giva's HIPAA compliant SaaS Customer Self-Service Portal. The MetroHealth System has for the past five years already been utilizing Giva's Service Management Suite™ in the cloud for their IT Service Desk and a number of other departments such as Facilities and Environmental Services. They are now pleased to be expanding their services by offering Giva's Customer Self-Service Portal to their employees in an effort to offer streamlined HR services.

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6 Upcoming Customer Service Events in the US for 2019

6 Upcoming Customer Service Events in the US for 2019

Customer service (CS) is becoming one of the biggest differentiators between successful and unsuccessful businesses. More specifically, there has been a rising focus on CS on social media and its effectiveness in increasing revenue. For this reason, many events in 2019 have decided to focus on the digital customer journey. Below is a list of upcoming CS events for 2019.

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4 Proven Ways to Achieve Proactive Customer Service

4 Proven Ways to Achieve Proactive Customer Service

Proactivity in customer service is an efficient way of cementing customer loyalty while simultaneously decreasing service calls and ticket traffic by solving problems before they even come into existence. It does not necessarily mean anticipating your customer's every move. Rather it consists of predicting their needs and issues, while proactively providing them with solutions. Proactivity in customer service can be achieved by:

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Social Media: A Direct Path to Better Customer Service

Social Media A Direct Path to Better Customer Service

Oftentimes, news of an organization's social customer care (or lack thereof) goes viral and for a short amount of time, the business is put under the microscope by news outlets and social media users. It is at this point where its online presence and history are closely monitored. This provides it with an opportunity to impress curious users who decide to take a look at the services it provides and grow its customer base. But creating content in the hopes of going viral is not the only way an organization can leverage the ever growing popularity of social media. In fact, it is the most uncommon. Below is a list of ways that you can use your social media presence to strengthen customer loyalty and increase foot traffic to your business:

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4 Ways Millennials Are Changing the Healthcare Customer Service Game

3 Ways to Cure Corporate Amnesia Through Knowledge Management

The number of Millennials today has reportedly surpassed that of Baby Boomers to become the largest generation group in the US. Consequently, they not only dominate the commercial industry but also have a great influence on healthcare, meaning that in order for providers to stay on top of the generational shift, they need to develop their capabilities to cater to a more tech savvy population. Here are some of the ways Millennials have changed healthcare:

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