Giva Customers Are Talking! Athens Regional Health System Case Study

Athens Regional Health System

Athens Regional Health System is one of northeast Georgia's largest healthcare systems. ARHS is made up of an acute care hospital with 350-plus beds, four urgent care centers, a network of quality physicians and specialists, and a home health agency. ARHS was named the Large Hospital of the Year for the State of Georgia by the Georgia Alliance of Community Hospitals. Today, ARHS is recognized as one of the top 100 hospitals in the nation preferred by women.

The Challenge

Having a quality IT system is critical in running any efficient business, and a large hospital such as ARHS is no exception. Louis Duhé, Vice President and CIO, says that the hospital needed a new solution to their IT needs—one that was more efficient than their current in-house developed help desk application.

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Healthcare Customer Service

Healthcare & Patients Customer Service

Good customer service is important in any industry, but especially in healthcare. Patients are essentially the customers of the healthcare industry and their happiness is key. Providing better customer service will go a long way towards improving the healthcare experience.

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HIPAA Omnibus & Research

HIPAA Omnibus Research

When the HIPAA Omnibus Rule went into effect in 2013, it brought some interesting changes involving liability where covered entities and their business associates were concerned. The Omnibus Rule also brought some changes to the requirements for using PHI in medical research. Here is an overview of HIPAA Omnibus and what it means for researchers.

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Healthcare Cloud Security & Transparency Best Practices

Healthcare Cloud Security Best Practices

As of late, the healthcare industry has become the target to hackers trying to steal patients' private information such as social security numbers and health records. Now more than ever, healthcare organizations must do all they can to keep patient information secure. Using software in the cloud can provide many benefits, but with the sensitivity of healthcare records, organizations might be hesitant to move to the cloud. However, cloud software companies are rising to this challenge, making switching to using the cloud for health IT a more viable option.

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Change Management with an eHealthRecord

eHealthRecord

If your business requires working with an eHealthRecord (EHR), consider investing in some change management software to help out your IT department. Having a change management module as part of your help desk will make it easy for employees to put in a Request for Change (RFC) for the eHealthRecord. Change management has many benefits for any IT department.

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Healthcare and The Cloud

Cloud Healthcare Applications Security

The healthcare industry is moving towards using the cloud. More and more healthcare CIOs are choosing cloud systems for their businesses. Storing data in the cloud makes it easier to access and easier to share. Still, there have been some concerns about how secure the cloud is and if using the cloud is HIPAA-compliant. The transition to using the cloud is underway, so let us take a closer look at healthcare and the cloud.

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Healthcare & HIPAA Data Breaches

Healthcare & HIPAA Data Breaches

The Health Insurance Portability and Accountability Act (HIPAA) was passed in 1996. Coming up on twenty years later, HIPAA is not a new concept, but there are some ongoing issues. In 2009, HIPAA was joined by the Health Information Technology for Economic and Clinical Health Act (HITECH). This additional legislature brought changes to how HIPAA is enforced and the penalties that HIPAA non-compliance incurs. The Department of Health and Human Services has an Office of Civil Rights (OCR) that is responsible for enforcing HIPAA. Non-compliance with HIPAA is most evident after a data breach. Healthcare systems that suffer a data breach are investigated by OCR and fined large amounts of money for HIPAA violations. Let us examine healthcare and HIPAA data breaches and what they mean for the businesses that experience them.

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The Giva Challenge: Giva Customers Are Talking! MetroHealth System

MetroHealth System

MetroHealth System, a hospital system providing quality care for over 175 years, has a history of constant growth and expansion. With humble beginnings in 1837 as the Cleveland, Ohio city infirmary, serving a population of 6,000 people, it experienced exponential growth with the arrival of the industrial revolution. Today, MetroHealth is one of the largest and most comprehensive public health systems in the country.

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HIPAA Compliance Importance, Cloud Storage & Assessment Tool

HIPAA Compliance & Data Protection

With increasing data breaches happening every year at major companies like Kohl's, Abercrombie and Fitch, Cigna and Anthem, it is more important than ever to know if your company is HIPAA compliant or not. Federal law requires companies dealing with private health information, or any business that hosts this information on their servers, to be HIPAA compliant.

Even if your company does not need to comply with HIPAA regulations, it is a good idea to protect other sensitive information like credit card numbers and customer employment information as strictly as private health information. Anthem's data breach in March exposed the records of more than 80 million people, many of whom were not even Anthem customers.

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The Giva Challenge: Giva Customers are Talking! Saint Elizabeth Health Care

Saint Elizabeth Health Care

With today's mobile workforce, the ability to access answers to important questions quickly is a must. Meghan M. Biro at Forbes says there is a "need to maintain a corporate culture supportive of - and with technical and communications systems in place - to enable remote employees to be successful."

Saint Elizabeth Health Care has long been a leader in incorporating technology to support new and innovative ways of delivering care, information and improvement of health care practices. Many of Saint Elizabeth's 6,500 employees work remotely providing health care services in clients' homes and other community settings.

Because of this, Saint Elizabeth has been an innovator in the private cloud and was the first health care organization in Canada to offer employees a full suite of applications in a private cloud over ten years ago. Saint Elizabeth was looking for the newest generation of IT service desk functionality and a long-term vendor partnership to respond to rapid organizational growth. Following an evaluation of other service desk vendors, the organization identified concerns that replacing the current IT service desk tools would be highly disruptive. In their search, they found Giva to be what they were looking for.

"Giva has provided Saint Elizabeth with a solution that makes extraordinary economic sense and has achieved a high ROI in a very short period of time. The organization was looking for a true cloud-based service with multi-tenancy to avoid the cost of dedicated servers," said David Burne, IT Leader.

Upon switching to Giva, Saint Elizabeth realized the following ongoing benefits:

  • 40% increase in productivity of the IT service desk team by using Giva reports and dashboards
  • 50% lower TCO (total cost of ownership) over a three year period
  • 90% reduction in the time required to configure/customize Giva
  • 100% application uptime using Giva nearly 24x7

According to David Burne, "Giva does not wait years or even months to launch new product improvements. The stream of improvements is ongoing. Giva is very proactive in that they take time to carefully listen to feedback. Saint Elizabeth has never worked with a vendor that listens and delivers as well as Giva. This is one of the key ways that Giva is very unique!"

Learn more about the benefits of Giva at Saint Elizabeth Case Study.

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