Giva Blog Categories : Insights For CIOs & IT Directors

3 Essential Elements for the Best Cloud IT Backup Strategy

Best Cloud Data Backup & Recovery Strategies

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What is a Data Backup Strategy?

Data Backup is storing original data, files, and information at a secondary location by making as many copies as required and using them in case the original data or information becomes inaccessible, corrupted, deleted, or formatted. Data can be stored in something smaller such as an external or USB drive, or something larger such as disk or tape storage systems, or cloud storage.

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What is SLM? ITIL Service Level Management: Meaning, Purpose and Process

ITIL Service Level management (SLM)

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The ITIL Guru sat at his desk, looking over the latest additions in the Continuous Improvement Register (CIR). As a CIR review board member, he liked what he saw -- more IT staff contributing improvement ideas, making him feel good about the progress. The phone rings.

"ITIL Guru. How may I assist you today?"

"Hi Guru, this is Betty. I want your help. The CIO asked me to come to her office tomorrow. She wants me to take over the role of practice owner for Service Level Management (SLM). Since the previous owner did not communicate very often to IT, I don't know what the practice does or accomplishes. Can you give me your expert opinion about the role of SLM?"

"Betty, I am always happy to help explain ITIL.

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Essential Change Management Roles and Responsibilities

Change Management Roles and Responsibilities

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The ITIL Guru sat at his desk, looking over the latest additions in the Continuous Improvement Register (CIR). As a review board member, he liked what he saw. More and more IT staff contribute improvement ideas, making him feel good about the progress. The phone rang.

 "ITIL Guru. How may I assist you today?"

"This is Michael. The CIO requested that I come to her office tomorrow. She wants me to take over the role of Change Manager. Her text does not appear clear about the new Change Enablement practice. Can you help me to make a good impression?"

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What Are the 7 ITIL-Guiding Principles

7 Guiding Principle of ITIL

The IT Infrastructure Library, abbreviated as ITIL, is a library of guidelines that were first introduced by the British government's Central Computer and Telecommunications Agency (CCTA) during the 1980s that outlines a complete list of best practices to be adopted for delivering IT services. The guiding principles listed in ITIL have undergone several revisions over time after they were first introduced and currently include five books, each dealing with different aspects of IT services, with one unit of the ITIL System focusing on the 7 guiding principles.

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How and When Might Be the Takeover by Chatbots in Healthcare

Chatbots in Healthcare

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With artificial intelligence taking over the world in the guise of convenience, there is no second thought now that AI will replace humans for complex jobs as well. Learning from human behavior, artificial intelligence has developed so much that it can even perform health care functions like tracking overall patient health, organizing appointments, and collecting patient data for storing health records, to name a few. Considering the present global scenario, where health care workers are hesitant with in-person patient contact because of the fear of contracting the Covid-19 virus, and with mass resignation of workers because of vaccine mandates at work in free countries, it looks like the conditions are fertile for artificial intelligence to compensate for the shortage of workers being faced in healthcare industries.

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A Guide to Vulnerability Management & Assessment Tools & Best Practices

Vulnerability Mgmt Tools and Best Practices

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What is Vulnerability Management?

When an end-user receives a notification for an update to a software or application, it is not always to provide them with new features or improvements to performance. In many cases, these updates are pushed to our tech devices to patch security vulnerabilities. Enter vulnerability management. This practice is critical to hardware and network security. Vulnerability management is the proactive process of identifying and ridding tech of malicious behavior before it leads to a full-out breach. It does not always mean an attack is imminent, however. It can sometimes also be the identification of opportunities for improvement as it relates to security practices.

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What is Service Integration and Management? SIAM Made Easy

Service Integration and Management (SIAM)

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What is Service Integration and Management (SIAM)?

Service Integration and Management (SIAM) is a successful outsourcing service model designed to handle multiple vendors. SIAM will help your company find new ways to improve its existing processes by leveraging more than one supplier for different aspects of business operations. The SIAM approach has been used by large organizations for many years, but it has not seen widespread adoption until recently. SIAM was created to optimize the critically-needed area of Information Technology (IT). These days, most companies rely on IT systems to run their business operations. To ensure that these systems continue functioning properly, they must have a SIAM provider who can manage all of their suppliers while also ensuring that they are using best practices when it comes to supplying IT services.

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What are the Differences Between Grid, Cluster, Utility & Cloud Computing

Computing Technologies

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Organizations of all sizes utilize technology, especially computers, to facilitate their day-to-day operations. From on-site infrastructure to cloud computing, the way information is created, stored, and shared has changed drastically. Organizations that have taken a modern approach to their IT setup are not only employing cloud solutions, but also other computing methods, such as grid, cluster, and utility.

What is the difference? How can they help your organization with productivity? We want to assist you in making an informed decision on your new or updated computing setup. Continue reading to get the scoop on the disadvantages and advantages of grid, cluster, utility, and cloud computing in the workplace.

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NIST Cybersecurity Framework (CSF): The Ultimate in Data Security

NIST Cybersecurity Framework (CSF)

What Is the NIST Cybersecurity Framework (CSF)?

The NIST Cybersecurity Framework is the ultimate in data security. It is an incredibly important topic for any business, and understanding the basics of it can help protect your company from cyber risk.

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IT Financial Management (ITFM): Definition, Tools, Getting Started, & ITIL Training

IT Financial Management

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When it comes to drafting up the yearly budget, organizations are always looking to gain efficiencies. This could involve cuts to programs, salaries, or physical equipment. There are always more dollars to be saved. 

Sometimes, it is not about making cuts but simply managing finances more efficiently. Putting more money towards new programs or initiatives and hiring more employees to meet demand are examples of re-prioritization. 

Whatever the situation at your organization, an IT financial management system (ITFM) can help you plan, maintain, and meet the economic goals set forth. Let us take a look at some of the essential elements of ITFM. 

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