Is your healthcare model using multiple devices or complex applications to manage patient information? This can cause many complications and consume much precious time that could otherwise go towards providing the best possible care for people in need. Instead of having to manage all these different types of pieces, your healthcare team can have more control over patient data in an easier way.
Companies are increasingly embracing Software as a Service (SaaS), which, although originally designed for internal use by companies and departments, has quickly become an attractive option for B2C companies looking to provide their customer access to software from the cloud. SaaS is revolutionizing the business-to-customer call center industry by taking advantage of its ease of use and flexibility when compared with other options, like on-premises systems. Here are three main reasons your business to customer company should consider migrating your call center to a SaaS platform:
Ease of Use
SaaS is a great way to make your customer support even more efficient and streamlined. You can manage everything from within one application, so you do not have to keep checking for new updates or conduct business with multiple vendors. A single portal for various applications distills customer service down to its simplest and most effective form.
It is great to have IT change management systems and standards in place to support any changes your organization needs to implement. It is equally important to know when you should be initiating those processes to most effectively be agile and aid process-improvement practices.
IT administrators understand that their ITSM systems are complex, multi-faceted environments that require constant maintenance on time and on budget. To manage and retain the IT budgets available, they have to ensure data and processes are synchronized and reflected in a timely and cost-effective way. This level of management is essential to keeping IT operations on schedule and budgets kept under control. It can be challenging to transition from traditional to modernized/digital ITSM to ensure best practices are being followed so that you can adapt and maintain your business.
Believe it or not, the concept of artificial intelligence (AI) dates back to the 1950s, when researchers first began thinking about ways in which machines could simulate human intelligence. With that being said, AI is not a new system. It has been around for decades and has become popular with organizations of all kinds. It is touted to be the technology capable of staying on top of a company and industry-specific trends, all while achieving higher-levels of productivity among employees.
With so many potential risks to cybersecurity, it is no surprise that data protection is a top priority for many small businesses in the U.S. When a business evaluates its cybersecurity position, it is encouraged to look at it from three key positions:
- Technology-based solutions on-premises
- Internal cloud technology
As technology becomes more sophisticated, so are the threats to our data and privacy. A recent survey of 150 Inc. 5000 companies revealed that 53 percent of respondents said they feel more confident about the security of their company's data now compared to five years ago. Though the renewed confidence amongst organizations is a welcomed surprise, cyber threats continue to be an ever-evolving hazard. Not only are cyber criminals becoming more nimble in their efforts, but cybercrime can also often happen much closer to home base.
A mobile help desk is a tool used by organizations to better communicate with their customers. It provides the opportunity to not only standardize communications but also to improve the speed of replies. Help desks initially began as ticketing systems to handle customer concerns but have grown to become a one-stop-shop for customer service best practices. What can a mobile help desk do for you today? It provides insight into the experiences of your customers and internal features including the performance of your support teams.
In the health sector, priority is always given to saving lives while the security of personal health records (PHR) is sometimes overlooked. This is because, in comparison to emergencies, the storage of information seems very insignificant. As a result, an increasing number of healthcare providers are facing the consequences.
A new report by Black Book Market Research forecasts that data breaches against the healthcare industry are likely to triple in 2021. The survey also found that 75% of the organizations responding felt they were not prepared to act when a cyberattack hits and almost all (96%) felt that cyber criminals were ahead and outpacing their organizations.
HIPAA has become more important now than ever before as more people are relying on telemedicine and other forms of online care. In March 2020, the U.S. Office for Civil Rights (OCR) division of the Department of Health and Human Services (HHS) announced that it would not apply penalties for "non-compliance with the HIPAA Rules related to the good faith provision of telehealth during the COVID-19 nationwide public health emergency." This mandate will continue into 2021 as more people utilize Telehealth services across the nation.
2020 saw remote work become a necessity, regardless of the size of the business or the number of employees. To put this into perspective, Upwork claims that 41.8% of working Americans were working remotely at the end of 2020. An estimated 26.7% will still be working from home through 2021, while 36.2 million Americans (22% of the workforce) will be working remotely by 2025. This adds up to an 87% increase from the number of remote workers before the COVID-19 pandemic.
How have cybercriminals responded to the work-from-home trend? It is safe to say, they are quite happy with the new arrangement. Adding to COVID-19-related fears among the population, cybercriminals are using work from home environments as a new gateway to conduct acts of data theft.