Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

2 Important Ways to Help Healthcare Professionals Warm to Technology

Healthcare Patient Interaction Technology

As the healthcare industry begins to adopt more widespread technology, healthcare professionals must adapt to the growing tide of technological reliance. "Physicians are slow to change - until they see the data," said Mayo Clinic chief executive John Noseworthy, during a conversation at healthcare startup incubator Matter in Chicago, Illinois. In order to pique interest, healthcare providers must show physicians the positive effects that technological adoption can have on patients' well-being:

[Read More]

How Healthcare Providers are Improving Patient Interaction

Healthcare Customer Service Technology

The healthcare industry is continually adopting digital means and measures as a way to improve both fundamental organizational procedures as well as medical procedures. When thinking about customer service with regard to the healthcare field, one usually imagines face-to-face interaction between doctors and patients, bedside manner, etc. One particular digital tool that is now being used to refine and enhance healthcare customer service is MyChart.

Rapidly gaining in popularity, MyChart is a digital service being implemented by healthcare providers which allows for constant conversation between doctors and patients. The additive of 24 hour availability allows users to contact their medical professionals at any point in the day. The same can be said for the healthcare professionals: those treating patients can message their patients to check in, start new medications, give reminders, or even just give peace of mind, all done in real-time.

This increased communications availability improves doctor-patient relationships, and ensures some level of emotional security knowing your healthcare professional is always available via MyChart. The service eliminates calls to the doctor's office, or their assistants; and for increased convenience, MyChart has also been developed for mobile applications.

In the U.S. alone 70 percent of people have smartphones, therefore healthcare providers' adoption of seamlessly interactive services is the best measurement to reach and stay connected with their customers and patients regardless of proximity. With more digital implementation, customer service will increase in quantity and quality. Soon it will not only be limited to direct messaging, but expand to scheduling appointments, refilling prescriptions, and paying bills, among other services, building a fundamentally sound and interactive system for the utilization of providers, customers and patients alike.

How to Use Software Development to Improve Customer Service

Improve Customer Service with Agile Software Development

If you are a software vendor, have you fully explored ways to better serve your customers? If not, the Agile software development process may revolutionize your approach to customer service.

In his recent Capterra article Improve your Customer Experience with Agile Software Development, Giva founder, Ron Avignone, explains how utilizing the Agile method has changed and vastly improved the way Giva engages with its customers. He shares personal experiences, tips, anecdotes and recommendations as to how a company can provide better customer service utilizing the Agile method. Some of the recommendations may surprise you but are proven methods to bring even more satisfaction and loyalty from your customers.

The Risks and Benefits of Shadow IT

Shadow IT Technology

Shadow IT is a term used to describe solutions and systems created and applied inside organizations without their authorization. While they may not be authorized and can pose security risks, these solutions can aid in the development of new IT solutions.

[Read More]

How New AI Cloud Technologies Could Help Save Lives in Healthcare Emergencies

Healthcare AI Cloud Computing

New technologies in healthcare are being implemented at an increasingly rapid pace, creating game changers in the way medical personnel approach, diagnose and treat life threatening emergencies.

[Read More]

How CareLoop is Improving Healthcare Communication

Careloop Social Media for Doctors & Patients

UCHealth Denver tested the real-time social feed, CareLoop, and its effectiveness with regard to its spread of messages and information. CareLoop is essentially Facebook for patients; it is a medium that facilitates messages from medical professionals, questions from patients, test results, explanations, even providing users with information on possible symptoms and what they should be expecting in terms of certain procedures and medicines. Like most social media sites, CareLoop is a live feed, allowing patients to acquire their information and stay current up to the minute. Physicians and nurses have more opportunities to communicate with their patients without the necessity of a face-to-face visit.

[Read More]

Cyber Security Events in Canada for 2017

Cyber Security Conferences & Summits in Canada

In an effort to assist our Canadian business, Giva has compiled a listing of upcoming cyber security conferences and summits in Canada for 2017. We hope this will be helpful to you!

[Read More]

What Deloitte’s Poll Tells Us About Blockchain Technology Adoption

Blockchain Technology

Consulting agency, Deloitte, is reporting that the healthcare industry will begin to heavily implement Blockchain technology in 2017. Despite the uneven understanding of Blockchain, its possibilities as a distributed database are garnering popularity and adoption from multiple fields. The technology offers advanced security and data storage, as well as interoperability, which makes it an asset in the healthcare field. Health and life sciences are primed to be the two leading industries in Blockchain deployment going forward this year, with financing, manufacturing, media, and telecom services expected to follow suit.

[Read More]

Upcoming 2017 CIO Conferences and Summits in Canada

CIO Conferences & Summits in Canada

In an effort to assist our Canadian business, Giva has compiled a listing of upcoming 2017 conferences and summits. We hope this will be helpful to you!

[Read More]

4 Benefits of Healthcare Providers Using Big Data

Big Data & Healthcare

The advent of digital technology has provided many benefits to healthcare providers. One particular advancement is the use of big data, or extremely large data sets that can be analyzed to reveal patterns and trends. Utilizing big data can provide healthcare facilities more efficient operations and insight into patients and their health.

[Read More]

 

1   2   3   4   5   6   ...   16     Older Entries