Giva Blog Categories : Technology

More people than ever before are seeking treatment for mental health conditions.

One of the ways patients are doing this is through mental health apps. Some of the most popular on the market include Calm, Headspace, and Talkspace Online Therapy. Other apps are focusing on specific problems, such as Quit That! to help people break unhealthy habits and addictions.

eMoods is designed to help those with bipolar disorder track their moods. notOK is an app designed to prevent suicide. 

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Email is a communication tool meant to help organizations send important information and collaborate on projects. It's straightforward enough, but it doesn't do its job as effectively as people think. Here's why email is bad for workplace productivity and how you can transition toward more optimal communication methods.

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From fuel at the pumps to food at the grocery store, everything costs more these days. The reason? Inflation. According to data from the U.S. Labor Department and shared via the U.S. Inflation calculator, the country is experiencing an annual inflation rate of 8.3% for the 12 months leading up to April 2022. That is an astoundingly high number in comparison to previous years. In fact, it is the highest rate of inflation since 1982. The result? A trickle-down effect, meaning companies are incurring greater costs to bring in products, with these additional costs passed down to the consumer. 

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When customer service or success teams are managing hundreds or thousands of customer queries every day, a collaborative inbox can be an advantage.

Instead of emails going to individual customer service agents and managers, everyone shares the same inbox. Working together collaborating to solve customer problems is a big advantage.

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Customer service, or customer support, is often seen as a cost center. Keeping your current customers happy costs money. But the cost of poor customer service impacts churn rates and reduces revenue. 

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Virtual Private Networks (VPNs) were already popular amongst numerous organizations and sectors before the pandemic. Now, with remote and hybrid work so widespread, companies need to be even more conscious of the way they allow employees and contractors to access files and internal systems.  You may ask "Do VPN's really work?" Continue reading to find out.

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The onset of the COVID-19 pandemic has driven the healthcare industry through several simultaneous changes and challenges. Record patient levels, hospital staff shortages, remote work, and HIPAA exemptions have all made appearances at one point or another. Healthcare organization CEOs and other management figures have dealt with many of these situations on the fly, without much warning. As we progress through 2022 and beyond, what should the industry expect from a change perspective? Continue reading to find out how you can stay ahead of the curve! 

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A recurring theme with Giva software is the ease of use, from a customer perspective, known as the User Experience (UX), as is the case with any great software solution.

Customers buy software to solve a problem, or series of problems, whether that's to increase revenue, make operations more cost effective, do their taxes, or any number of other jobs that need doing.

Transforming the user experience from good to great is no accident. The key to creating a great, intuitive UX is an intimate knowledge of the way customers/users actually use the software.

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One of the top ways to promote self-improvement is through reading books. Often written by experts or those with knowledge in a particular field, they can be great resources when looking for fresh perspectives on existing or emerging technologies and trends. So, whether you're at work, at your local cafe, or home after a long day, kick back and relax by adding these technology-related books to your 2022 reading list.

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