A recent report released by GreatHorn reveals that security leaders have witnessed a 25 percent rise in phishing attacks that break through security defenses. In spite of multiple security solutions, approximately half of participants had phishing emails arriving in their in-boxes. The effect has been seen in both the public and private sectors. For example, one of the largest successful phishing attacks to occur in 2019 was that of the Oregon DHS, a breach that compromised over half a million patients and 2.5 million emails.

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The use of online health records has risen by 24 percent. A study conducted by the Office of the National Coordinator for Health Information Technology (ONC) has revealed many informative and significant results related to the personal use of online medical records. Below is a summary of the most significant three:

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The Information Technology Infrastructure Library (ITIL) is an internationally accepted set of ITSM best practices. Businesses of different sizes and across all industries can implement ITIL to better their software management methods in a way that aligns with their core objectives. These practices educate organizations on how to use and manage their software to best suit their needs. Listed below are four advantages from which your business can benefit, if you apply the ITIL framework:

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In 2014, the National Institute of Standards and Technology (NIST) created a Cybersecurity Framework (CSF) that guides organizations in their journey towards developing secure computer systems. It sets a flexible foundation that all businesses can follow and sculpt to their needs. For this reason, it is extremely successful and is employed by a large number of organizations.

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Recently, Verizon released the 2019 Data Breach Investigations Report (DBIR), a study that aims to raise awareness on the changing data security threat landscape and provide actionable advice based on the results. The report's main focus is on classifying international threats based on types of threat actions and threat actors that are common in data breaches.

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The multichannel nature of healthcare today has made it susceptible to both physical and virtual forms of attack. While cybersecurity is increasingly becoming a major concern for healthcare entities, there are many areas of weaknesses that have yet to be taken care of. They include:

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The direction in which the government and healthcare providers are heading with regard to HIPAA and data security is becoming more clear. It has been approximately five years since the last major HIPAA update and while some believe that this is because HIPAA does not require any drastic amendments, others expect that the Department of Health and Human Services (HHS) will finally embrace a range of new changes.

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In recent months, a large number of states have sought to improve their healthcare security in various ways. Each of the following amendments and laws that have been passed tackles a different aspect of personal information protection including PHI and other sensitive data. But the list below is not only limited to the laws themselves, rather it includes any precedents that may have a significant effect on how healthcare is dealt with in the future.

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Customer service (CS) is becoming one of the biggest differentiators between successful and unsuccessful businesses. More specifically, there has been a rising focus on CS on social media and its effectiveness in increasing revenue. For this reason, many events in 2019 have decided to focus on the digital customer journey. Below is a list of upcoming CS events for 2019.

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