Giva Blog Categories : Technology

3 Essential Elements for the Best Cloud IT Backup Strategy

Best Cloud Data Backup & Recovery Strategies

Photo Attribution: TarikVision/Shutterstock.com

What is a Data Backup Strategy?

Data Backup is storing original data, files, and information at a secondary location by making as many copies as required and using them in case the original data or information becomes inaccessible, corrupted, deleted, or formatted. Data can be stored in something smaller such as an external or USB drive, or something larger such as disk or tape storage systems, or cloud storage.

[Read More]

Help Desk Tips: How to Deal With Angry Customers

How to Handle Angry Customers

Photo Attribution: TarikVision/Shutterstock.com

Have you noticed people seem to be angrier these days? It is more than a coincidence. Polling company, Gallup, surveyed 160,000 people in 116 countries during 2020 and early 2021. The results, shared via Forbes, show that anger, stress, and sadness are at all-time highs. Interestingly enough, it is not solely due to the global pandemic - which has certainly raised tensions. These statistics have been trending in the wrong direction for many years now. Uncertainty seems to be the biggest contributor to people feeling down or upset. As is highlighted in the survey, 4 in 10 adults have experienced some form of stress or worry in recent times. 

[Read More]

How and When Might Be the Takeover by Chatbots in Healthcare

Chatbots in Healthcare

Photo Attribution: denvitruk/Shutterstock.com

With artificial intelligence taking over the world in the guise of convenience, there is no second thought now that AI will replace humans for complex jobs as well. Learning from human behavior, artificial intelligence has developed so much that it can even perform health care functions like tracking overall patient health, organizing appointments, and collecting patient data for storing health records, to name a few. Considering the present global scenario, where health care workers are hesitant with in-person patient contact because of the fear of contracting the Covid-19 virus, and with mass resignation of workers because of vaccine mandates at work in free countries, it looks like the conditions are fertile for artificial intelligence to compensate for the shortage of workers being faced in healthcare industries.

[Read More]

A Guide to Vulnerability Management & Assessment Tools & Best Practices

Vulnerability Mgmt Tools and Best Practices

Photo Attribution: Bakhtiar Zein/Shutterstock.com

What is Vulnerability Management?

When an end-user receives a notification for an update to a software or application, it is not always to provide them with new features or improvements to performance. In many cases, these updates are pushed to our tech devices to patch security vulnerabilities. Enter vulnerability management. This practice is critical to hardware and network security. Vulnerability management is the proactive process of identifying and ridding tech of malicious behavior before it leads to a full-out breach. It does not always mean an attack is imminent, however. It can sometimes also be the identification of opportunities for improvement as it relates to security practices.

[Read More]

What is Service Integration and Management? SIAM Made Easy

Service Integration and Management (SIAM)

Photo Attribution: inimalGraphic/Shutterstock.com

What is Service Integration and Management (SIAM)?

Service Integration and Management (SIAM) is a successful outsourcing service model designed to handle multiple vendors. SIAM will help your company find new ways to improve its existing processes by leveraging more than one supplier for different aspects of business operations. The SIAM approach has been used by large organizations for many years, but it has not seen widespread adoption until recently. SIAM was created to optimize the critically-needed area of Information Technology (IT). These days, most companies rely on IT systems to run their business operations. To ensure that these systems continue functioning properly, they must have a SIAM provider who can manage all of their suppliers while also ensuring that they are using best practices when it comes to supplying IT services.

[Read More]

Analyzing Robotic Process Automation (RPA) in Healthcare, Finance, and the Cloud

Robotic Process Automation (RPA)

Photo Attribution: khaleddesigner/Shutterstock.com

What is Robotic Process Automation (RPA)?

Many organizations have turned their attention to automation to eliminate or reduce time-consuming tasks. This technology allows employees to focus on work that brings more value to the bottom line. With Robotic Process Automation (RPA), organizations automate tedious tasks, such as processing transactions, inputting data, and sending communications. Implementing an RPA into your organization can reduce the cost of labor and the risks associated with human error. Your clients may also see improved response times and accuracy of information sharing.

[Read More]

What are the Differences Between Grid, Cluster, Utility & Cloud Computing

Computing Technologies

Photo Attribution: MicroOne/Shutterstock.com

Organizations of all sizes utilize technology, especially computers, to facilitate their day-to-day operations. From on-site infrastructure to cloud computing, the way information is created, stored, and shared has changed drastically. Organizations that have taken a modern approach to their IT setup are not only employing cloud solutions, but also other computing methods, such as grid, cluster, and utility.

What is the difference? How can they help your organization with productivity? We want to assist you in making an informed decision on your new or updated computing setup. Continue reading to get the scoop on the disadvantages and advantages of grid, cluster, utility, and cloud computing in the workplace.

[Read More]

IT Financial Management (ITFM): Definition, Tools, Getting Started, & ITIL Training

IT Financial Management

Photo Attribution: wan wei/Shutterstock.com

When it comes to drafting up the yearly budget, organizations are always looking to gain efficiencies. This could involve cuts to programs, salaries, or physical equipment. There are always more dollars to be saved. 

Sometimes, it is not about making cuts but simply managing finances more efficiently. Putting more money towards new programs or initiatives and hiring more employees to meet demand are examples of re-prioritization. 

Whatever the situation at your organization, an IT financial management system (ITFM) can help you plan, maintain, and meet the economic goals set forth. Let us take a look at some of the essential elements of ITFM. 

[Read More]

Healthcare & Cryptocurrency: How Do They Work Together?

Cryptocurrency and Healthcare

Photo Attribution: VLADGRIN/Shutterstock.com

Mentioning cryptocurrency and healthcare in the same sentence might make some scratch their heads. They seem like two completely different entities without any relation to one another. However, there is a correlation between the two, as cryptocurrency, like bitcoin, can be used to make purchases or entice service within the healthcare industry. Like blockchain, cryptocurrency is not managed by a central authority, making its ease of use one of its most attractive benefits. 

[Read More]

What is Conversational AI & How It's Changing the Customer Support Game

Conversational AI

Photo Attribution: ProStockStudio/Shutterstock.com

Conversational AI definition

We can define Conversational AI as a program built by using artificial intelligence to replace a human-like conversation with a machine so that the program can help a human end-user in resolving queries and perform various functions. Customer service AI has proved convenient, consistent, and available to assist a human in all walks of life.

[Read More]

 

1   2   3   4   5   6   ...   32     Older Entries

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms