Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

5 Winning Strategies in Responding to Negative Customer Feedback

5 Winning Strategies in Responding to Negative Customer Feedback

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The way customers interact with businesses has changed rapidly since the world has gone into a global lockdown. This means that organizations have had to pivot their business and marketing strategies. Customers have more time to evaluate their purchases now and therefore are becoming increasingly diligent about researching products and services before buying. The most powerful source of product understanding is customer feedback, which has become even more accessible now as online reviews are growing in power and number.

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Roadblocks, Solutions and Benefits of Successful Cloud Integration in Healthcare

Roadblocks Solutions and Benefits of Successful Cloud Integration in Healthcare

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Healthcare organizations must remain vigilant to defend against critical IT situations, while always placing the need for increased security, protection of sensitive patient data and meeting regulatory compliance at the top of their lists. Implementing a well-rounded cloud system can help with this and more.

According to a recent NTT Data report on cloud cultures, "nearly 61 percent of organizations in the US and Canada are committed to implementing cloud adoption as quickly as possible." Though when it comes to implementing cloud services, the report notes that cultural change presents the greatest roadblock. This is despite an organization's commitment to moving enterprise applications to the cloud in an efficient manner.

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4 Cautions to be Aware of Before Using Telehealth

4 Cautions to be Aware of Before Using Telehealth

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Telehealth is quickly revolutionizing healthcare as the world struggles against the COVID-19 pandemic. The innovative service ensures the implementation of self-isolation for viral and non-viral patients, while giving them continued access to medical care from the comfort of their homes.

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3 Critical Asset Management System Benefits in a WFH Culture

Critical Asset Management System Benefits in a WFH Culture

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According to recent U.S. Census data, nearly 5% of Americans are working remotely. That is equivalent to almost 8 million people.

So, with more people working away from the office these days, the need for employers to ensure that employees are well-prepared is of utmost importance. Part of being prepared involves having the right technology, software licenses, and access to support, as quickly as one would while being at an office or other similar location. Allowing employees to work remotely using company technology also raises questions about data and device security. If these things concern you, even slightly, it is likely time for you to invest in an asset management system. Still not convinced? We have a few reasons why you should consider it.

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Cybercriminality Trends During the COVID-19 Pandemic

Cybercriminality Trends During the COVID 19 Pandemic

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The drastic spread of the COVID-19 virus has led to a necessity of physical distancing, especially in the overwhelmed field of healthcare. This emerging situation has created opportunity for innovation in technology to assist healthcare providers. While there are strides being made in data management and telehealth, hackers are revealing gaps in cybersecurity by continuous attacks on medical organizations, as well as unsuspecting companies and individuals. The FBI has stated that the number of cyber crime reports has quadrupled when compared to the months prior to the COVID-19 crisis. Bitdefender also reports a 475% increase in cyber criminality in the month of March in comparison to February 2020 due to the pandemic. As technology is redefining the medical field, anti-virus and service management corporations could start redefining cybersecurity. Currently, companies have to be vigilant against the following types of attacks from cyber criminals:

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The Must Knows About Preparing for a HIPAA Compliance Audit

The Must Knows About Preparing for a HIPAA Compliance Audit

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The U.S. Health and Human Services (HHS) Office for Civil Rights (OCR) first began conducting HIPAA audits in 2014. The purpose of these audits is to ensure the protection of each individual's personal health information (PHI) by minimizing the possibility of data breaches.

Equipped with the following knowledge, your company can begin to prepare for the assessments in an effort to ensure that you are ready when notified of a future audit.

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New Guidelines for Cloud Services and COVID-19 Telework

New Guidelines for Cloud Services and COVID-19 Telework

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The COVID-19 pandemic has exposed many gaps in the world's cloud infrastructure. However, countries have been rapidly mobilizing their resources to overcome these obstacles and address damages. Recently the Department of Homeland Security's Cybersecurity and Infrastructure Security Agency (CISA) released new guidelines for industries employing cloud collaboration services for their COVID-19 telework. The surge in cyber attacks has undoubtedly been a cause for alarm.

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Keeping Ahead of Increased Telehealth Customer Service Demand

Keeping Ahead of Increased Telehealth Customer Service Demand

Photo Attribution: Viktoria Kazakova/Shutterstock.com

Attention telehealth and telemedicine providers:

With the advent of COVID-19, it can be very difficult to meet the demands of new and exponentially scaling patient requests for service. Have you been able to effectively assist your patients using your telehealth platforms? Is any aspect of your telehealth customer service suffering or falling through the cracks? Are you successfully handling new daily challenges with patient onboarding or technical telehealth service issues? Our nation has risen to the task in crises past, and this is yet another opportunity to prove our collective ingenuity and creativity in its attempt to manage the COVID-19 pandemic.

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How Secure and Scalable Is Your Lab Testing Tracking System?

How Secure and Scalable is Your Lab Testing Tracking System

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Attention commercial and academic medical testing labs:

In light of COVID-19, how is your testing lab set up to securely, quickly and easily sync results and tracking information with local hospitals and healthcare organizations while performing ongoing, exponentially growing testing? As our nation continues to navigate into deeper waters in its attempt to manage the COVID-19 pandemic, this is an opportunity for your organization to meet this unexpected challenge and create a HIPAA compliant tracking system that will provide:

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3 Valuable Tips for Improving Customer Service in Telehealth Practices

3 Valuable Tips for Improving Customer Service in Telehealth Practices

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There is a good chance that if patients have chosen to engage in telehealth services, they have done so due to its overall convenience. Though the level of patient care is most important, customer service plays an integral role in patient retention. This is a key metric to consider when looking at the continued growth of telehealth services across North America.

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