Giva Blog Categories : Technology

How to Evaluate Your Legal Practice's Need for Cloud-Based Law Firm Software

Cloud Computing for Lawyers; Why Migrate Your Law Firm

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Cloud computing is best understood as software or service that can be accessed and utilized over an internet connection, and mobile apps where available. Cloud software is now in use across a wide spectrum of industries. Whether it be for security, productivity, cost-efficiency, or something else, the cloud has a lot to offer organizations, with little downside in return.

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Machine-Learning is Leading the Self-Improving Help Desk: Case-Based Reasoning (CBR) Systems

Case Based Reasoning Help Desk AI

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In the AI-driven era, customer service has evolved to be more efficient and self-learning. AI systems help companies in a variety of ways including improving customer satisfaction ratings, reducing operational costs, and increasing revenue. AI has many other advantages for customer service that human agents cannot compete with — it is always available, 24/7 and never gets tired or distracted. One of the leading AI systems in this area is CBR Systems' machine learning help desk system.

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How School IT Support Software Can Be Part of Modernizing Technology Used in Education Systems

How Help Desk Software Can Modernize Technology in Schools

Photo Attribution: Yevhen Pylypchuk/Shutterstock.com

Today's students have grown up with technology from the earliest days of their lives. Whether it be a smartphone app, laptop, or cloud service, students expect to utilize technology to conduct many of their day-to-day tasks.

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How to Share Electronic Health Record (EHR) Information Securely When Working in the Cloud

How to Share EHR Information Securely When Working in the Cloud

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When patients see their doctors, it is not uncommon for them to be referred to a specialist to better address concerns. For the specialist to assist a new patient, electronic health record (EHR) information must be exchanged between the referring practitioner and the new one. This can be risky considering the threat of EHR security breaches during the exchange process. In addition, in the United States, healthcare practitioners must only exchange EHR information using approved transfer methods outlined by the Health Insurance Portability and Accountability Act (HIPAA). Failure to do so can result in steep fines for EHR and HIPAA violations.

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How to Leverage Customer Intelligence to Reduce Operating Costs

How to Leverage Customer Intelligence to Reduce Operating Costs

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What is Customer Intelligence (CI)?

The internet is home to many tracking tools designed to gather valuable information to better profile consumers. This information is so valuable that it is usually sold to third-party companies for further follow-up.

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The Ultimate IT Help Desk Software Evaluation Checklist

The Ultimate IT Help Desk Software Evaluation Checklist

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Before making an investment in any IT Help Desk Software solution, you should evaluate if the service meets all your requirements for a help desk system in supporting your customer's experience with your business. The function of IT help desk software is to increase customer satisfaction and also to decrease service desk call volumes.  It is a centralized system for managing IT issues and service requests from customers.

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3 Must-Have Customer Service Tools to Scale Your Startup

3 Must Have Customer Service Tools to Scale Your Startup

Photo Attribution: Fazakas Mihaly/Shutterstock.com

Customer service is a necessary component to any startup. It is important to have customer management strategies in place so you can properly serve your current customers while making it attractive for leads to become customers. There are many software solutions that cater to startups' customer service needs, but there are three main tools that can help quickly scale your startup; these are:

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Top Tips for Creating a Cybersecurity Budget in Healthcare

Top Tips for Creating a Cybersecurity Budget in Healthcare

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The healthcare industry will forever be the target of cyberattacks due to the array of information included in the healthcare record.

With this in mind, the need for cybersecurity is not going away. It is becoming a more predominant focal point in the industry, as you will see shortly. If your organization is struggling to justify the financial cost of adding cybersecurity to yearly budgets, consider asking yourself the following questions:

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What Are the Effects and Costs of Downtime to Healthcare Organizations?

What Are the Effects and Costs of Downtime to Healthcare Organizations

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Any break in the standard flow of a business can result in severe financial losses. Where do these losses stem from? According to Bleuwire, the usual suspects that can cause downtime in any business are:

  • Human error

  • Internet outage

  • Malfunctioning hardware

  • Cybersecurity threats

  • Server instability

  • Software updates

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The Six Most Damaging Types of Ransomware That Every Business Should Be Aware Of

The Six Most Damaging Types of Ransomware That Every Business Should Be Aware Of

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On the surface, many people identify ransomware as a one-dimensional type of attack that encrypts files and only frees them once payment is received. In theory, this is the basis for most ransomware attacks. Over time, cybercriminals have continued to develop attacks to be more intricate and ultimately more damaging.

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