"Giva has implemented their workflows, grids, charts and other monitoring tools in an intuitive, slick and simple way, similar to the Apple Computer iPhone and iPad user interface design."
Chief Information Officer
Miles & Stockbridge P.C.
Business Results Achieved
When compared with BMC® FootPrints™ by BMC Software, the Giva Service Management Suite resulted in a:
70% cost savings when considering the total cost of ownership (TCO) over a 3 year period
- 70% increase in IT productivity in using the dashboards and real-time reports
- 70% decrease in number of tickets that remain open from day-to-day
- 65% increase in first call resolution metrics
- 60% increase in customer satisfaction of attorneys and staff
- 100% application uptime and high application responsiveness
About Miles & Stockbridge P.C.
Founded in 1932, Miles & Stockbridge P.C. has enjoyed a rich history of well-planned growth, enduring client relationships and loyal community leadership for over 80 years. The Giva Service Management Suite™, including Giva® eHelpDesk™, eKnowledgeManager™, eAssetManager™, and eChangeManger™ was deployed in the cloud as their IT Service Desk solution.