"Giva has had a very positive impact on our business and we are exceedingly pleased with our decision to purchase Giva's Cloud Computing Software-as-a-Service (SaaS) IT help desk application."
Sills Cummis & Gross P.C.
Business Results Achieved
When compared with BMC® Track-It!™ by BMC Software, the Giva Service Management Suite resulted in a:
Resulted in a 35% decrease in labor hours required to generate monthly and ad hoc reports
- Resulted in a significant increase in attorney satisfaction with the IT department
- Provided Trend Reports, Dashboards, Charts, and Metrics, which enabled quick action on high priority service requests to keep attorneys productive
- Provided an intuitive design that reduced IT training and administration costs
About Sills Cummis & Gross P.C.
Founded in 1971, the law firm of Sills Cummis & Gross has established an outstanding global reputation. They represent companies from Fortune 500 to emerging growth, with a large national client roster and an ever-expanding list of international corporations. The Giva Service Management Suite™ including Giva® eHelpDesk,™ eKnowledgeManager,™ and eAssetManager™ were deployed to address the company's internal IT help desk, knowledge management, and asset management software application needs.